CRM


Line plots across dimensions of each concept
Tables

Table of contents



us-gaap:CommonStockValue
us-gaap:StatementEquityComponents
us-gaap:SharesOutstanding

us-gaap:CommonStockSharesIssued

us-gaap:CommonStockSharesOutstanding

us-gaap:CommonStockSharesAuthorized

us-gaap:WeightedAverageNumberOfDilutedSharesOutstanding

us-gaap:WeightedAverageNumberOfSharesOutstandingBasic

us-gaap:EarningsPerShareBasic

us-gaap:EarningsPerShareDiluted

us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax
us-gaap:ProductOrService
us-gaap:StatementGeographical

us-gaap:RevenueFromContractWithCustomerIncludingAssessedTax

us-gaap:Revenues

us-gaap:CostOfRevenue

us-gaap:CostOfGoodsAndServicesSold
us-gaap:ProductOrService

us-gaap:GrossProfit

us-gaap:OperatingExpenses

us-gaap:ResearchAndDevelopmentExpense

us-gaap:GeneralAndAdministrativeExpense

us-gaap:SellingAndMarketingExpense

us-gaap:OperatingIncomeLoss

us-gaap:InterestExpenseDebt

us-gaap:OtherNonoperatingIncomeExpense

us-gaap:IncomeTaxExpenseBenefit

us-gaap:IncomeTaxesPaidNet

us-gaap:ComprehensiveIncomeNetOfTax

us-gaap:NetIncomeLoss
us-gaap:StatementEquityComponents

us-gaap:Assets

us-gaap:Liabilities

us-gaap:LiabilitiesAndStockholdersEquity

us-gaap:StockholdersEquity
us-gaap:StatementEquityComponents

us-gaap:AssetsCurrent

us-gaap:CashAndCashEquivalentsAtCarryingValue

us-gaap:AccountsReceivableNetCurrent

us-gaap:PrepaidExpenseAndOtherAssetsCurrent

us-gaap:PropertyPlantAndEquipmentGross
us-gaap:PropertyPlantAndEquipmentByType

us-gaap:AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment

us-gaap:PropertyPlantAndEquipmentNet

us-gaap:Goodwill
us-gaap:BusinessAcquisition

us-gaap:IntangibleAssetsNetExcludingGoodwill

us-gaap:FiniteLivedIntangibleAssetsNet
us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:OtherAssetsNoncurrent

us-gaap:LiabilitiesCurrent

us-gaap:LongTermDebtCurrent

us-gaap:LongTermDebtNoncurrent

us-gaap:OtherLiabilitiesNoncurrent

us-gaap:StockholdersEquity
us-gaap:StatementEquityComponents

us-gaap:CommonStockValue

us-gaap:RetainedEarningsAccumulatedDeficit

us-gaap:AccumulatedOtherComprehensiveIncomeLossNetOfTax

us-gaap:NetCashProvidedByUsedInOperatingActivities

us-gaap:NetCashProvidedByUsedInInvestingActivities

us-gaap:NetCashProvidedByUsedInFinancingActivities

us-gaap:NetCashProvidedByUsedInOperatingActivities

us-gaap:NetIncomeLoss
us-gaap:StatementEquityComponents

us-gaap:NetCashProvidedByUsedInInvestingActivities

us-gaap:PaymentsToAcquirePropertyPlantAndEquipment

us-gaap:NetCashProvidedByUsedInFinancingActivities

us-gaap:EffectiveIncomeTaxRateContinuingOperations

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice
us-gaap:AwardType
us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod

us-gaap:ShareBasedCompensation
us-gaap:IncomeStatementLocation

us-gaap:DeferredTaxAssetsNet

us-gaap:UnrecognizedTaxBenefits

us-gaap:DeferredTaxAssetsValuationAllowance

us-gaap:OperatingLeaseRightOfUseAsset

us-gaap:CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
us-gaap:IncomeStatementLocation
crm:AmortizationOfPurchasedIntangiblesFromBusinessCombinations
us-gaap:BusinessAcquisition
crm:BusinessCombinationProFormaInformationPretaxEarningsorLoss

crm:ContractwithCustomerLiabilityBillingsandOther

crm:ContractwithCustomerLiabilityContributionfromContractAsset

crm:EquityAwardsAssumed

crm:EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount

crm:FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements

crm:FinitelivedIntangibleAssetsAdditionsandRetirementsNet
us-gaap:FiniteLivedIntangibleAssetsByMajorClass

crm:FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet
us-gaap:FiniteLivedIntangibleAssetsByMajorClass

crm:GainLossonStrategicInvestments

crm:IncreaseDecreaseinCapitalizedContractCosts

crm:IncreaseDecreaseinOperatingLeaseLiabilities

crm:MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale

crm:NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration

crm:PaymentsForInvestmentsInPrivatelyHeldCompanies

crm:ProceedsFromInvestmentsInPrivatelyHeldCompanies

crm:StrategicInvestmentsNetAdditionsReductions

us-gaap:AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue
us-gaap:StatementEquityComponents

us-gaap:AmortizationOfAboveAndBelowMarketLeases

us-gaap:AmortizationOfDebtDiscountPremium

us-gaap:AmortizationOfFinancingCosts
us-gaap:AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareByAntidilutiveSecurities
us-gaap:AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount
us-gaap:BusinessAcquisition
us-gaap:BusinessAcquisitionsProFormaNetIncomeLoss
us-gaap:BusinessAcquisition
us-gaap:BusinessAcquisitionsProFormaRevenue
us-gaap:BusinessAcquisition
us-gaap:BusinessCombinationConsiderationTransferred1
us-gaap:BusinessAcquisition, us-gaap:SubsequentEventType
us-gaap:StatementScenario, us-gaap:BusinessAcquisition, us-gaap:SubsequentEventType

us-gaap:CapitalizedContractCostAmortization

us-gaap:CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
us-gaap:StatementGeographical, us-gaap:ConcentrationRiskByBenchmark, us-gaap:ConcentrationRiskByType
us-gaap:ConcentrationRiskPercentage1

us-gaap:ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
us-gaap:TimingOfTransferOfGoodOrService
us-gaap:ContractWithCustomerLiabilityRevenueRecognized

us-gaap:DepreciationAndAmortization
us-gaap:DerivativeInstrumentRisk, us-gaap:HedgingDesignation, us-gaap:IncomeStatementLocation
us-gaap:DerivativeGainLossOnDerivativeNet

us-gaap:EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents

us-gaap:EquitySecuritiesFvNiGainLoss

us-gaap:EquitySecuritiesFvNiRealizedGainLoss
us-gaap:FinancialInstrument

us-gaap:EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount

us-gaap:FinanceLeasePrincipalPayments
us-gaap:BusinessAcquisition, us-gaap:FiniteLivedIntangibleAssetsByMajorClass
us-gaap:FinitelivedIntangibleAssetsAcquired1
us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:GainOnSaleOfInvestments

us-gaap:IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments

us-gaap:IncreaseDecreaseInAccountsPayable

us-gaap:IncreaseDecreaseInAccountsReceivable

us-gaap:IncreaseDecreaseInAccruedLiabilities

us-gaap:IncreaseDecreaseInContractWithCustomerLiability

us-gaap:IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets

us-gaap:IncrementalCommonSharesAttributableToCallOptionsAndWarrants

us-gaap:IncrementalCommonSharesAttributableToConversionOfDebtSecurities

us-gaap:IncrementalCommonSharesAttributableToShareBasedPaymentArrangements

us-gaap:InterestExpenseDebtExcludingAmortization

us-gaap:InterestPaidNet

us-gaap:InvestmentIncomeInterest

us-gaap:InvestmentIncomeNet

us-gaap:LossOnSaleOfInvestments

us-gaap:NumberOfOperatingSegments

us-gaap:OperatingLeaseCost

us-gaap:OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationAdjustmentBeforeTaxPortionAttributableToParent

us-gaap:OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent

us-gaap:OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
us-gaap:StatementEquityComponents

us-gaap:OtherComprehensiveIncomeLossTaxPortionAttributableToParent1

us-gaap:OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodBeforeTax

us-gaap:PaymentsToAcquireAvailableForSaleSecuritiesDebt

us-gaap:PaymentsToAcquireBusinessesNetOfCashAcquired

us-gaap:ProceedsFromIssuanceOfMediumTermNotes

us-gaap:ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities

us-gaap:ProceedsFromSaleOfAvailableForSaleSecuritiesDebt

us-gaap:ProceedsFromStockPlans
us-gaap:PropertyPlantAndEquipmentByType
us-gaap:PropertyPlantAndEquipmentAdditions
us-gaap:FinancialInstrument
us-gaap:RealizedInvestmentGainsLosses

us-gaap:RepaymentsOfLongTermCapitalLeaseObligations

us-gaap:RepaymentsOfLongTermLinesOfCredit

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
us-gaap:AwardType
us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange
us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeLowerRangeLimit
us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange
us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeUpperRangeLimit
us-gaap:StatementEquityComponents
us-gaap:StockIssuedDuringPeriodSharesNewIssues

us-gaap:StockIssuedDuringPeriodSharesStockOptionsExercised

us-gaap:StockIssuedDuringPeriodValueNewIssues
us-gaap:StatementEquityComponents

us-gaap:UnrealizedGainLossOnInvestments
us-gaap:FinancialInstrument

crm:DeferredTaxAssetsFinancingObligation

crm:DeferredTaxLiabilitiesDeferredCommissions

crm:DeferredTaxLiabilitiesDeferredRevenue

crm:DeferredTaxLiabilitiesDepreciationAndAmortization
us-gaap:PropertyPlantAndEquipmentByType
crm:FinanceLeaseRightOfUseAssetBeforeAccumulatedAmortization

crm:LesseeOperatingLeaseCommitmentincludingLeaseNotyetCommencedAmount
us-gaap:PropertyPlantAndEquipmentByType

crm:NumberOfPrivatelyHeldInvestments

crm:NumberOfPubliclyTradedInvestmentsHeld

crm:RevenueRemainingPerformanceObligationCurrent

crm:RevenueRemainingPerformanceObligationNoncurrent
us-gaap:AwardType
crm:ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageExercisePrice
us-gaap:AwardType
crm:ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsOutstandingWeightedAverageExercisePrice

us-gaap:AccountsPayableAndOtherAccruedLiabilitiesCurrent

us-gaap:AccruedSalariesCurrentAndNoncurrent

us-gaap:AdditionalPaidInCapitalCommonStock

us-gaap:AllowanceForDoubtfulAccountsPremiumsAndOtherReceivables

us-gaap:AssetsFairValueDisclosure
us-gaap:FairValueByFairValueHierarchyLevel

us-gaap:AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax
us-gaap:FinancialInstrument

us-gaap:AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax
us-gaap:FinancialInstrument

us-gaap:AvailableForSaleDebtSecuritiesAmortizedCostBasis
us-gaap:FinancialInstrument

us-gaap:AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue

us-gaap:AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue

us-gaap:AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue

us-gaap:AvailableForSaleSecuritiesDebtSecurities
us-gaap:FinancialInstrument

us-gaap:AvailableForSaleSecuritiesDebtSecuritiesCurrent

us-gaap:CapitalizedContractCostNet

us-gaap:CapitalizedContractCostNetCurrent

us-gaap:CapitalizedContractCostNetNoncurrent
us-gaap:BalanceSheetLocation, us-gaap:FairValueByFairValueHierarchyLevel, us-gaap:InvestmentType
us-gaap:CashAndCashEquivalentsFairValueDisclosure
us-gaap:BalanceSheetLocation, us-gaap:InvestmentType
us-gaap:InvestmentType

us-gaap:CommonStockCapitalSharesReservedForFutureIssuance

us-gaap:ContractWithCustomerAssetNet
us-gaap:BalanceSheetLocation

us-gaap:ContractWithCustomerLiabilityCurrent

us-gaap:DebtInstrumentCarryingAmount
us-gaap:DebtInstrument, us-gaap:LongtermDebtType
us-gaap:DebtInstrument, us-gaap:LongtermDebtType
us-gaap:DebtInstrumentInterestRateEffectivePercentage

us-gaap:DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLonger
us-gaap:FinancialInstrument

us-gaap:DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLongerAccumulatedLoss
us-gaap:FinancialInstrument

us-gaap:DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12Months
us-gaap:FinancialInstrument

us-gaap:DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12MonthsAccumulatedLoss
us-gaap:FinancialInstrument

us-gaap:DebtSecuritiesAvailableForSaleUnrealizedLossPosition
us-gaap:FinancialInstrument

us-gaap:DebtSecuritiesAvailableForSaleUnrealizedLossPositionAccumulatedLoss
us-gaap:FinancialInstrument

us-gaap:DeferredIncomeTaxLiabilities

us-gaap:DeferredTaxAssetsDeferredIncome

us-gaap:DeferredTaxAssetsGross

us-gaap:DeferredTaxAssetsOperatingLossCarryforwards

us-gaap:DeferredTaxAssetsOther

us-gaap:DeferredTaxAssetsTaxCreditCarryforwards

us-gaap:DeferredTaxAssetsTaxCreditCarryforwardsResearch
us-gaap:IncomeTaxAuthority

us-gaap:DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost

us-gaap:DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities

us-gaap:DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent

us-gaap:DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets

us-gaap:DeferredTaxLiabilitiesInvestments
us-gaap:BalanceSheetLocation
us-gaap:DerivativeAssets
us-gaap:BalanceSheetLocation, us-gaap:DerivativeInstrumentRisk
us-gaap:BalanceSheetLocation, us-gaap:DerivativeInstrumentRisk, us-gaap:FairValueByFairValueHierarchyLevel
us-gaap:BalanceSheetLocation, us-gaap:FairValueByFairValueHierarchyLevel
us-gaap:BalanceSheetLocation, us-gaap:DerivativeInstrumentRisk, us-gaap:HedgingDesignation
us-gaap:DerivativeFairValueOfDerivativeAsset
us-gaap:BalanceSheetLocation, us-gaap:DerivativeInstrumentRisk, us-gaap:HedgingDesignation
us-gaap:DerivativeFairValueOfDerivativeLiability
us-gaap:HedgingDesignation
us-gaap:DerivativeFairValueOfDerivativeNet
us-gaap:BalanceSheetLocation
us-gaap:DerivativeLiabilities
us-gaap:BalanceSheetLocation, us-gaap:DerivativeInstrumentRisk
us-gaap:BalanceSheetLocation, us-gaap:DerivativeInstrumentRisk, us-gaap:FairValueByFairValueHierarchyLevel
us-gaap:BalanceSheetLocation, us-gaap:FairValueByFairValueHierarchyLevel
us-gaap:DerivativeInstrumentRisk, us-gaap:HedgingDesignation
us-gaap:DerivativeNotionalAmount
us-gaap:AwardType
us-gaap:EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognizedStockOptions

us-gaap:EquitySecuritiesWithoutReadilyDeterminableFairValueAmount

us-gaap:FinanceLeaseLiability

us-gaap:FiniteLivedIntangibleAssetsAccumulatedAmortization
us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:FiniteLivedIntangibleAssetsGross
us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:LiabilitiesFairValueDisclosure
us-gaap:FairValueByFairValueHierarchyLevel
us-gaap:LongtermDebtType
us-gaap:LongTermDebtFairValue

us-gaap:OperatingLeaseLiability

us-gaap:OperatingLeaseLiabilityCurrent

us-gaap:OperatingLeaseLiabilityNoncurrent

us-gaap:OperatingLossCarryforwards
us-gaap:IncomeTaxAuthority

us-gaap:OtherLongTermInvestments
us-gaap:FairValueByFairValueHierarchyLevel
us-gaap:FairValueByMeasurementBasis
us-gaap:FairValueByMeasurementBasis, us-gaap:FinancialInstrument
us-gaap:FinancialInstrument
us-gaap:FinancialInstrument, us-gaap:SubsequentEventType

us-gaap:PreferredStockSharesAuthorized

us-gaap:RevenueRemainingPerformanceObligation
us-gaap:BusinessAcquisition
us-gaap:AwardType
us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant
us-gaap:PlanName

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisableWeightedAverageExercisePrice

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestExercisableNumber

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions
us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions
us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

us-gaap:SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableIntrinsicValue1

us-gaap:SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1
us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

us-gaap:SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1
us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange
us-gaap:IncomeTaxAuthority
us-gaap:TaxCreditCarryforwardAmount

Tables

  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:CommonStockValue █████████▆▆▆▆▆▆▅▅▅▅▅▅▅▅▅▅▅▅▅▅▁▁▁▁▁▁▁▁▁1000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.0730000.0722000.0719000.0712000.0708000.0697000.0685000.0678000.0671000.0664000.0660000.0656000.0651000.0631000.0619000.0614000.0610000.0603000.0596000.0590000.0146000.0142000.0139000.0138000.0137000.0136000.0135000.0134000.0133000.0NANANA127000.0NANANA
 us-gaap:SharesOutstanding us-gaap:StatementEquityComponents us-gaap:CommonStock██▇▃▃▃▃▂▂▁▁▁899893886780775770765757734729722719NA707NANANA670NANANA650NANANA610NANANA146NANANA137NANANA132NANANA127NANANA
us-gaap:CommonStockSharesIssued NA893NANANA770NANANA729NANANA707NANANA670NANANA650NANANA610NANANA146NANANA137NANANA132NANANA127NANANA
us-gaap:CommonStockSharesOutstanding NA893NANANA770NANANA707NANANA707NANANA670NANANA650NANANA610NANANA146NANANA137NANANA132NANANA127NANANA
us-gaap:CommonStockSharesAuthorized NA1600NANANA1600NANANA1600NANANA1600NANANA1600NANANA1600NANANA1600NANANA400NANANA400NANANA400NANANA400NANANA
us-gaap:WeightedAverageNumberOfDilutedSharesOutstanding 913NA879795793NA785774754NA738729706NA690695686NA664659664NA629617612NA600624588NA142139138NA135135141NA137134132NANANANA
us-gaap:WeightedAverageNumberOfSharesOutstandingBasic 896NA879776771NA760747729NA717712706NA690681677NA664659653NA629617612NA600593588NA142139138NA135135133NA130129128NANANANA
us-gaap:EarningsPerShareBasic ▇▅▆▇██▇██▇▇▆▆▆▆▇▆▆▆▆▆▆▆▆▆▆▆▇▆▆▁▆▆▆▆▆▆▇▇▇▇▇▇▇▇0.11-0.28-0.120.120.510.470.140.40.470.090.070.02-0.01-0.07-0.050.340.06-0.04-0.040.00.01-0.1-0.06-0.1-0.16-0.19-0.210.13-0.12-0.14-1.55-0.07-0.14-0.03-0.03-0.030.00.080.160.110.140.160.170.170.15
us-gaap:EarningsPerShareDiluted ▇▅▆▇██▇██▇▇▆▆▆▆▇▇▆▆▆▆▆▆▆▆▆▆▇▆▆▁▆▆▆▆▆▆▇▇▇▇▇▇▇▇0.11-0.28-0.120.110.490.460.130.390.460.090.070.02-0.01-0.07-0.050.330.06-0.04-0.040.00.01-0.1-0.06-0.1-0.16-0.19-0.210.12-0.12-0.14-1.55-0.07-0.14-0.03-0.03-0.030.00.080.150.110.130.160.160.170.15
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax ██▇▇▆▆▆▆▅▅▅▄▄▄▄▄▃▃▃▃▃▃▃▃▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁▁486548514513399737373603339232813006286527012577239722932144203619161809171116341511144413831318122611451076957892834788731695631584546504456429394376354330316304
 us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:ProductOrService crm:MarketingandCommerceCloud██▇▆▅▅▄▄▃▃▂▂▁714685644616561535489452422398356329299NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
 us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:ProductOrService crm:SalesCloud██▇▆▅▅▄▄▃▃▃▂▁12451227116811301073105110201004965946921891830NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
 us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:ProductOrService crm:SalesforcePlatformandOther██▇▄▄▄▃▃▂▂▁▁▁136414321287912842825742712575535491463424NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
 us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:ProductOrService crm:ServiceCloud██▇▆▅▅▄▄▃▃▂▂▁12521219114010871020964917892848789738700656NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
 us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:ProductOrService crm:SubscriptionandSupport██▇▆▅▄▄▄▃▂▂▂▁4575456342393745349633753168306028102668250623832209NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
 us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:StatementGeographical srt:Americas██▇▅▄▄▄▃▂▂▁▁337034023216281626172581242523382101204619421868NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
 us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:StatementGeographical srt:Europe██▆▅▅▄▃▃▃▂▁▁10341009880786755677641629606542499466NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
us-gaap:RevenueFromContractWithCustomerIncludingAssessedTax ██▇▇▆▆▆▆▅▅▅▄▄▄▄▄▃▃▃▃▃▃▃▃▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁▁486548514513399737373603339232813006286527012577239722932144203619161809171116341511144413831318122611451076957892834788731695631584546504456429394376354330316304
us-gaap:Revenues ██▇▇▆▆▆▆▅▅▅▄▄▄▄▄▃▃▃▃▃▃▃▃▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁▁486548514513399737373603339232813006286527012577239722932144203619161809171116341511144413831318122611451076957892834788731695631584546504456429394376354330316304
us-gaap:CostOfRevenue ██▇▅▄▄▄▃▂▂▂▁125412201134967914946889849767738714670NANANANANANANANANANA333307292273268217208183186162151NA128120103NA827771NANANANA
us-gaap:CostOfGoodsAndServicesSold ██▇▅▄▄▄▃▂▂▂▁125412201134967914946889849767738714670NANANANANANANANANANA333307292273268217208183186162151NA128120103NA827771NANANANA
 us-gaap:CostOfGoodsAndServicesSold us-gaap:ProductOrService crm:ProfessionalServicesandOther▇█▆▅▄▄▃▃▂▂▂▁288297264240236229213211194190186176NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
 us-gaap:CostOfGoodsAndServicesSold us-gaap:ProductOrService crm:SubscriptionandSupport█▇▇▄▄▄▄▃▂▂▂▁966923870727678717676638573548528494NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
us-gaap:GrossProfit ██▇▇▆▆▆▆▅▅▅▄▄▄▄▄▃▃▃▃▃▃▃▃▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁▁361136313379303028232657250324322239211319651890173716681559151114191365128812291129108810501010934871807739683651602569543495455425401364346316305285264253243
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us-gaap:ResearchAndDevelopmentExpense ██▇▆▅▅▅▄▄▄▄▄▄▃▃▃▃▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁8598317746075545184814634243963933863763443112912602502392342222051952031881731701481311211149994NA767365NA474240NANANANA
us-gaap:GeneralAndAdministrativeExpense ███▆▆▆▅▅▄▄▄▄▄▄▄▄▃▃▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁502490477375362359342350295274270282260257246252210203186181175181167169162162153150129115113103101NA858484NA636156NANANANA
us-gaap:SellingAndMarketingExpense ██▇▆▆▅▅▅▄▄▄▄▄▃▃▃▃▃▃▂▂▂▂▂▂▂▂▁▁▁▁▁▁23902346206318241697164315881504132913641184117011091089997934895890818793736736709671639639581480466435428380369NA304283254NA200182175NANANANA
us-gaap:OperatingIncomeLoss ▁▃▅▅█▇▆▆█▅▆▅▄▃▄▄▅▄▅▄▄▃▃▃▃▂▂▃▃▃▃▄▃▄▄▄▄▄▄▄▄▄▄▄▄-140-366558210137921151917711550-8-233325120431931-34-22-33-55-103-97-39-44-20-54-13-22-6-10-15-2035293325302930
us-gaap:InterestExpenseDebt ▆▆▆▇▇██▇▆▃▃▃▃▃▂▂▂▂▂▂▂▂▂▃▃▄▄▃▂▁▁▁252527292934333227131313131512111010109101111131517171511777NANANANANANANANANANANANANA
us-gaap:OtherNonoperatingIncomeExpense ▃▄▂▃▂▄▄▄▄█▄▂▄█▄▄▁▂▂▄-51-7-3-92001201-722010-13-9-71NANANANANANANA-1NANA-400NA0-30NA0-1-1NANANANA
us-gaap:IncomeTaxExpenseBenefit ▃█▇▅▆▂▅▃▅▅▅▄▄▅▅▁▄▅▅▄▄▄▄▄▄▄▄▂▄▄▇▄▄-522441737390-12323-6841205512-132724-205-121687131217812-60-13313-5157-4-5NA-5-130NA161212NANANANA
us-gaap:IncomeTaxesPaidNet █▅▆▅▃▃▄▃▃▂▃▂▃▂▂▂▂▂▂▁▂▁▂▃▂▁▂▁▃▁▂▁▆583638371821251819111491710116778510561493621716341NA7110NA40-5NANANANA
us-gaap:ComprehensiveIncomeNetOfTax ▄▁▃▅██▅▇▇▄▄▄▅▃▃▇▅▃▄▄▄▃▃▃▃▃▃▅▃▄▂▄▄57-267-106793853788128232336372576-64-8924660-42-3000-88-51-65-99-115-11874-71-27-2160-21NA-62-6NANANANANANANANA
us-gaap:NetIncomeLoss ▅▁▃▅██▅▇▇▄▄▄▄▃▃▆▄▃▃▄▄▃▃▃▃▂▂▅▃▃▁▄▄▄▄▄▄▄▄▄▄▄▄▄▄99-248-10991392362105299344675117-9-51-3722938-25-2504-65-38-61-96-116-12476-67-20-220-9-19-4-3-401021141720202118
 us-gaap:NetIncomeLoss us-gaap:StatementEquityComponents us-gaap:RetainedEarnings99NA-10991392362105299344-26107NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:Assets ██▇▅▅▅▄▄▄▃▃▃▃▃▃▃▂▂▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁536235512649942333363315430737265882582322963210091749017418170581758414387143811281712770109111079310365106929412900986419152809779696513552846424453415641643511342131283091NANANA2460NANANA
us-gaap:Liabilities ▇█▆▆▆▆▅▅▅▅▃▄▄▄▃▃▃▃▃▃▃▃▂▂▂▃▂▂▂▁▁▁▁▁▁▁▁▁1905821241166631617016708151321189512295119031161786498950912410084758182487233776761626258613067175620570354996087515151104003315724982494234624981928191217751814NANANA1403NANANA
us-gaap:LiabilitiesAndStockholdersEquity ██▇▅▅▅▄▄▄▃▃▃▃▃▃▃▂▂▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁536235512649942333363315430737265882582322963210091749017418170581758414387143811281712770109111079310365106929412900986419152809779696513552846424453415641643511342131283091NANANA2460NANANA
us-gaap:StockholdersEquity ███▄▄▄▄▄▃▃▃▃▂▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁34565338853327917166164461560514693135281106093888829845179347500680661325584500247494535423539753790330031313038291228182462231720831892180915871498141812551276NANANA1043NANANA
 us-gaap:StockholdersEquity us-gaap:StatementEquityComponents us-gaap:AdditionalPaidInCapital███▃▃▂▂▂▁▁▁▁327393211631243150241438313927133931230810123975292308889NA8040NANANA5705NANANA4604NANANA3363NANANA2410NANANA1414NANANA1098NANANANANANANA
 us-gaap:StockholdersEquity us-gaap:StatementEquityComponents us-gaap:CommonStock█████████▁██1000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.0730000.01000000.01000000.0NA708000.0NANANA671000.0NANANA651000.0NANANA610000.0NANANA586000.0NANANA548000.0NANANA532000.0NANANANANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:AssetsCurrent ▇█▆▅▅▆▄▄▅▅▃▃▃▃▂▂▂▃▂▂▂▂▂▂▁▂▁▁▂▁▁▁▁▁▁▁▁▁14713159631102699031003510683687068021015192905946581154045996300132773774434729382916260435502439230420392680180016982876201512571853132316721148111411881074NANANA1706NANANA
us-gaap:CashAndCashEquivalentsAtCarryingValue █▆▅▅▆▄▃▃█▄▃▃▃▃▂▂▃▂▂▂▂▂▂▁▂▁▁▁▃▁▁▂▁▁▁▁▁▁▁▁▁▂57724145386835104110266921052319592225432071194920241606114511151799115812231089941908846774827781651579192774752110004406075024496644246304096901011NANANA
us-gaap:AccountsReceivableNetCurrent ▄█▄▃▃▇▃▃▃▅▂▃▂▄▂▂▂▄▂▂▂▃▂▂▁▂▁▁▁▂▁▁▁▁▁▁▁▁3076617425732332215349242037198017633917151915691439319612811323119224961060106792619057948346841360604599502872418446371683312342270426NANANA320NANANA
us-gaap:PrepaidExpenseAndOtherAssetsCurrent ▇▇█▅▅▅▅▅▄▃▄▃▃▂▂▄▂▂▂▃▂▂▂▂▂▁▂▁▁▁▁954916111174371762970072656239046943844727928154330625031133031028019218318715820816511910195NANA57NANANA37NANANANANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:PropertyPlantAndEquipmentGross NA4176NANANA38343724362134913402331932303128298528812805270826352585249224291745166816861690162415521479903857809756728687656605564494NANANA176NANANA
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 us-gaap:PropertyPlantAndEquipmentGross us-gaap:PropertyPlantAndEquipmentByType us-gaap:LandNA184NANANA1841841841841831831831831831831831831831831831830NANANANANANANANANANANANANANANANANANANANANANANA
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us-gaap:AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment NA1801NANANA17831726163515411456145413631281119811241077997919843767692619558496439383346294279252225199178159152135118107NANANA87NANANA
us-gaap:PropertyPlantAndEquipmentNet ██▇▇▇▆▆▆▆▆▆▆▆▆▅▅▅▅▅▅▅▃▃▄▄▄▄▄▂▂▂▂▂▁▁▁▁▁2518237523652283224320511998198619501946186418661846178717561728171117151742172517371125110911891251124012051184623604583556549527504470446387NANANA89NANANA
us-gaap:Goodwill ███▅▅▅▅▄▃▃▃▃▃▃▃▃▂▂▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁252662513425022131991285412851128481225474447314729472947290726366166029412938493849380437913782378234923500350034953503154415291525840831785732671406396NANANA48NANANA
us-gaap:IntangibleAssetsNetExcludingGoodwill ▇██▃▃▃▃▃▁▁▁▁▁▂4488472449871725179419232053197681582689596510411113NANANA490NANANANANANANANANANA50495141434645473031NANANA6NANANA
us-gaap:FiniteLivedIntangibleAssetsNet ▇██▃▃▃▃▃▁▁▁▁▁▂4488472449871725179419232053197681582689596510411113NANANA490NANANA632NANANA770NANANA163NANANANANANANA82NANANANANANANA
 us-gaap:FiniteLivedIntangibleAssetsNet us-gaap:FiniteLivedIntangibleAssetsByMajorClass us-gaap:CustomerRelationships▇██▄▄▄▄▄▁▁▁▁▁▁22752364246212741313137814421465482471501531562589NANANA249NANANA302NANANA355NANANANANANANANANANANANANANANANANANANA
 us-gaap:FiniteLivedIntangibleAssetsNet us-gaap:FiniteLivedIntangibleAssetsByMajorClass us-gaap:DevelopedTechnologyRights▇▇█▁▁▂▂▂▁▁▁▁▁▂220123492508450479540601500328349388427471514NANANA232NANANA302NANANA378NANANANANANANANANANANANANANANANANANANA
us-gaap:OtherAssetsNoncurrent ▄▄▃▄▄▄▃▃▃▃▃▃▃▃▆█▃▃▃▃▅▄▄▄▄▄▄▄▂▂▂▂▁▂▂▂▁▁5825795296036775434364593923954244574754861100145540937839641575462859560460061359963319014915314822155156145109104NANANA39NANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:LiabilitiesCurrent ▇█▆▆▆▆▄▅▄▆▄▄▄▄▃▃▃▃▂▂▂▃▂▂▂▂▂▂▂▂▂▂▁▂▁▁▁▁128431484510474101951048811255802284697895101297216752676257258497553765085561739764112396043903308350233593980309630632729291723232329167623231832181416851276NANANA908NANANA
us-gaap:LongTermDebtCurrent ▁▁▁▁▁▁▄▄▁█44344350350331024NANANA0NANANANANANANANA03030303030NA0NANANANANANANANANANANANANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:LongTermDebtNoncurrent ▇▇▇▇█████▁267326732824297331733173317331733172694NANANA2008NANANANANANANANA0240247255262270NA0NANANANANANANANANANANANANANANA
us-gaap:OtherLiabilitiesNoncurrent ▆█▃▁▁▂▂▁▃▃▂▂▃▂▂▆▃▃▄▃▃▄▄▃▃▂▂▁112012788306616647047006538367937367278027807851060839833878843870922915865802757702687NA175NANANANANANANANANANANANANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:StockholdersEquity ███▄▄▄▄▄▃▃▃▃▂▂▂▂▂▂▂▂▂▂▂▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁34565338853327917166164461560514693135281106093888829845179347500680661325584500247494535423539753790330031313038291228182462231720831892180915871498141812551276NANANA1043NANANA
 us-gaap:StockholdersEquity us-gaap:StatementEquityComponents us-gaap:AdditionalPaidInCapital███▃▃▂▂▂▁▁▁▁327393211631243150241438313927133931230810123975292308889NA8040NANANA5705NANANA4604NANANA3363NANANA2410NANANA1414NANANA1098NANANANANANANA
 us-gaap:StockholdersEquity us-gaap:StatementEquityComponents us-gaap:CommonStock█████████▁██1000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.0730000.01000000.01000000.0NA708000.0NANANA671000.0NANANA651000.0NANANA610000.0NANANA586000.0NANANA548000.0NANANA532000.0NANANANANANANA
us-gaap:CommonStockValue █████████▆▆▆▆▆▆▅▅▅▅▅▅▅▅▅▅▅▅▅▅▁▁▁▁▁▁▁▁▁1000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.0730000.0722000.0719000.0712000.0708000.0697000.0685000.0678000.0671000.0664000.0660000.0656000.0651000.0631000.0619000.0614000.0610000.0603000.0596000.0590000.0146000.0142000.0139000.0138000.0137000.0136000.0135000.0134000.0133000.0NANANA127000.0NANANA
us-gaap:RetainedEarningsAccumulatedDeficit ▇▇███▇▆▆▅▂▂▁▁▁▂▂▁▁▁▁▁▁▁▁▂▂▂▂▂▂▂▃▃▃▃▃▃▃19601861210922182127173513731269969-337-404-456-474-464-413-376-605-653-627-602-601-605-540-501-440-343-226-102-178-110-90130139159163167171171NANANA106NANANA
us-gaap:AccumulatedOtherComprehensiveIncomeLossNetOfTax ▁▃▄▄▄▄▄▅▆▆▇█▇▄▄▆▆▅▆▆▆▆▇▇███▇████▇█▇▇▇▇-135-93-74-77-65-58-74-50-33-273179-75-62-11-28-49-33-28-28-24-111151716111317231910123706NANANA-1NANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:NetCashProvidedByUsedInOperatingActivities █▇▂▂█▆▁▂▆▅▁▂▅▃▁▂▅▂▁▂▃▂▁▂▂▂▁▁▂▂▁▁▁18591632298436196513311434581466105112533112297061542501051459117304730332122245473271137183283281105136213NA12882139NA7476143NANANANA
us-gaap:NetCashProvidedByUsedInInvestingActivities ▇▅█▆▆▇▇▁█▇▇▇▆▇▇▅▇▇▇▇▇▇▇▇▇▇▇▅▇▇▇█▇-437-146563-852-726-378-545-4661276-583-135-523-767-497-193-1542-450-605-112-233-536-145-56-286-210-193-163-1855-219-178-657372-474NA-89-32179NA243-415-508NANANANA
us-gaap:NetCashProvidedByUsedInFinancingActivities ▃▃▂▂▃▁▃▄█▂▃▃▂▃▃▄▂▃▃▃▂▂▂▂▂▃▃▃▆▃▃▂▃20912515-183207-386182589162519134117-4926081616398413173-157-10419-6-21956923251123124714197NA152027NA-955443NANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:NetCashProvidedByUsedInOperatingActivities █▇▂▂█▆▁▂▆▅▁▂▅▃▁▂▅▂▁▂▃▂▁▂▂▂▁▁▂▂▁▁▁18591632298436196513311434581466105112533112297061542501051459117304730332122245473271137183283281105136213NA12882139NA7476143NANANANA
us-gaap:NetIncomeLoss ▅▁▃▅██▅▇▇▄▄▄▄▃▃▆▄▃▃▄▄▃▃▃▃▂▂▅▃▃▁▄▄▄▄▄▄▄▄▄▄▄▄▄▄99-248-10991392362105299344675117-9-51-3722938-25-2504-65-38-61-96-116-12476-67-20-220-9-19-4-3-401021141720202118
 us-gaap:NetIncomeLoss us-gaap:StatementEquityComponents us-gaap:RetainedEarnings99NA-10991392362105299344-26107NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:NetCashProvidedByUsedInInvestingActivities ▇▅█▆▆▇▇▁█▇▇▇▆▇▇▅▇▇▇▇▇▇▇▇▇▇▇▅▇▇▇█▇-437-146563-852-726-378-545-4661276-583-135-523-767-497-193-1542-450-605-112-233-536-145-56-286-210-193-163-1855-219-178-657372-474NA-89-32179NA243-415-508NANANANA
us-gaap:PaymentsToAcquirePropertyPlantAndEquipment █▄▄▅▄▄▄▄▃▄▃▃▄▄▄▃▂▂▂▂▂▂▂▂▂▂▂▃▂▂▂▁▁3231361701781591671361701221371111281561431409683688064718573716069721025450512944NA344527NA202711NANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
us-gaap:NetCashProvidedByUsedInFinancingActivities ▃▃▂▂▃▁▃▄█▂▃▃▂▃▃▄▂▃▃▃▂▂▂▂▂▃▃▃▆▃▃▂▃20912515-183207-386182589162519134117-4926081616398413173-157-10419-6-21956923251123124714197NA152027NA-955443NANANANA
  2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30

Stockholders Equity Note Stock Split

Common Stock Value

us-gaap:CommonStockValue



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value1000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.0730000.0722000.0719000.0712000.0708000.0697000.0685000.0678000.0671000.0664000.0660000.0656000.0651000.0631000.0619000.0614000.0610000.0603000.0596000.0590000.0146000.0142000.0139000.0138000.0137000.0136000.0135000.0134000.0133000.0127000.0
Percentage of CommonStockValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

Common Stock Par Or Stated Value Per Share

Shares Outstanding

us-gaap:StatementEquityComponents

us-gaap:SharesOutstanding

us-gaap:CommonStock



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-312009-01-31
Value899893886780775770765757734729722719707670650610146137132127122
Percentage of SharesOutstanding100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Common Stock Shares Issued

us-gaap:CommonStockSharesIssued



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value893770729707670650610146137132127
Percentage of CommonStockSharesIssued100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Common Stock Shares Outstanding

us-gaap:CommonStockSharesOutstanding



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value893770707707670650610146137132127
Percentage of CommonStockSharesOutstanding100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Common Stock Shares Authorized

us-gaap:CommonStockSharesAuthorized



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-03-202013-03-192013-01-312012-01-312011-01-312010-01-31
Value16001600160016001600160016001600400400400400400
Percentage of CommonStockSharesAuthorized100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Weighted Average Number Of Diluted Shares Outstanding

us-gaap:WeightedAverageNumberOfDilutedSharesOutstanding



Period End2020-04-302019-10-312019-07-312019-04-302018-10-312018-07-312018-04-302017-10-312017-07-312017-04-302016-10-312016-07-312016-04-302015-10-312015-07-312015-04-302014-10-312014-07-312014-04-302013-10-312013-07-312013-04-302012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value913879795793785774754738729706690695686664659664629617612600624588142139138135135141137134132
Percentage of WeightedAverageNumberOfDilutedSharesOutstanding100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Weighted Average Number Of Shares Outstanding Basic

us-gaap:WeightedAverageNumberOfSharesOutstandingBasic



Period End2020-04-302019-10-312019-07-312019-04-302018-10-312018-07-312018-04-302017-10-312017-07-312017-04-302016-10-312016-07-312016-04-302015-10-312015-07-312015-04-302014-10-312014-07-312014-04-302013-10-312013-07-312013-04-302012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value896879776771760747729717712706690681677664659653629617612600593588142139138135135133130129128
Percentage of WeightedAverageNumberOfSharesOutstandingBasic100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Earnings Per Share Basic

us-gaap:EarningsPerShareBasic



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value0.11-0.28-0.120.120.510.470.140.40.470.090.070.02-0.01-0.07-0.050.340.06-0.04-0.040.00.01-0.1-0.06-0.1-0.16-0.19-0.210.13-0.12-0.14-1.55-0.07-0.14-0.03-0.03-0.030.00.080.160.110.140.160.170.170.15
Percentage of EarningsPerShareBasic100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.00.0100.0100.0100.0100.0100.0100.0100.0100.0

Earnings Per Share Diluted

us-gaap:EarningsPerShareDiluted



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value0.11-0.28-0.120.110.490.460.130.390.460.090.070.02-0.01-0.07-0.050.330.06-0.04-0.040.00.01-0.1-0.06-0.1-0.16-0.19-0.210.12-0.12-0.14-1.55-0.07-0.14-0.03-0.03-0.030.00.080.150.110.130.160.160.170.15
Percentage of EarningsPerShareDiluted100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.00.0100.0100.0100.0100.0100.0100.0100.0100.0

Revenue From Contract With Customer Excluding Assessed Tax

us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value486548514513399737373603339232813006286527012577239722932144203619161809171116341511144413831318122611451076957892834788731695631584546504456429394376354330316304
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ProductOrService

crm:MarketingandCommerceCloud



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-30
Value714685644616561535489452422398356329299
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax14.714.114.315.415.014.814.413.814.013.913.212.812.5
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax14.714.114.315.415.014.814.413.814.013.913.212.812.5
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax crm:MarketingandCommerceCloud100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:ProfessionalServicesandOther



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-31
Value290288274252241228224221196197195194
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax6.05.96.16.36.46.36.66.76.56.97.27.5
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax6.05.96.16.36.46.36.66.76.56.97.27.5
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax crm:ProfessionalServicesandOther100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:SalesCloud



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-30
Value12451227116811301073105110201004965946921891830
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax25.625.325.928.328.729.230.130.632.133.034.134.634.6
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax25.625.325.928.328.729.230.130.632.133.034.134.634.6
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax crm:SalesCloud100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:SalesforcePlatformandOther



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-30
Value136414321287912842825742712575535491463424
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax28.029.528.522.822.522.921.921.719.118.718.218.017.7
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax28.029.528.522.822.522.921.921.719.118.718.218.017.7
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax crm:SalesforcePlatformandOther100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:ServiceCloud



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-30
Value12521219114010871020964917892848789738700656
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax25.725.125.327.227.326.827.027.228.227.527.327.227.4
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax25.725.125.327.227.326.827.027.228.227.527.327.227.4
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax crm:ServiceCloud100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:SubscriptionandSupport



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-30
Value4575456342393745349633753168306028102668250623832209
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax94.094.193.993.793.693.793.493.393.593.192.892.592.2
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax94.094.193.993.793.693.793.493.393.593.192.892.592.2
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax crm:SubscriptionandSupport100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:StatementGeographical

srt:Americas



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-31
Value337034023216281626172581242523382101204619421868
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax69.370.171.370.570.071.671.571.369.971.471.972.5
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax69.370.171.370.570.071.671.571.369.971.471.972.5
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax srt:Americas100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

srt:AsiaPacific



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-31
Value461440417395365345326314299277260243
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax9.59.19.29.99.89.69.69.69.99.79.69.4
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax9.59.19.29.99.89.69.69.69.99.79.69.4
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax srt:AsiaPacific100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

srt:Europe



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-31
Value10341009880786755677641629606542499466
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax21.320.819.519.720.218.818.919.220.218.918.518.1
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax21.320.819.519.720.218.818.919.220.218.918.518.1
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax srt:Europe100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Revenue From Contract With Customer Including Assessed Tax

us-gaap:RevenueFromContractWithCustomerIncludingAssessedTax



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value486548514513399737373603339232813006286527012577239722932144203619161809171116341511144413831318122611451076957892834788731695631584546504456429394376354330316304
Percentage of RevenueFromContractWithCustomerIncludingAssessedTax100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Revenues

us-gaap:Revenues



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value486548514513399737373603339232813006286527012577239722932144203619161809171116341511144413831318122611451076957892834788731695631584546504456429394376354330316304
Percentage of Revenues100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Cost Of Revenue

us-gaap:CostOfRevenue



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value125412201134967914946889849767738714670333307292273268217208183186162151128120103827771
Percentage of CostOfRevenue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax25.825.125.124.224.526.326.225.925.525.826.426.024.123.323.823.924.922.723.422.023.622.221.822.022.120.419.119.719.0

Cost Of Goods And Services Sold

us-gaap:CostOfGoodsAndServicesSold



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value125412201134967914946889849767738714670333307292273268217208183186162151128120103827771
Percentage of CostOfGoodsAndServicesSold100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax25.825.125.124.224.526.326.225.925.525.826.426.024.123.323.823.924.922.723.422.023.622.221.822.022.120.419.119.719.0

us-gaap:ProductOrService

crm:ProfessionalServicesandOther



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-31
Value288297264240236229213211194190186176
Percentage of CostOfGoodsAndServicesSold23.024.323.324.825.824.224.024.925.325.726.126.3
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax5.96.15.86.06.36.46.36.46.56.66.96.8
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax crm:ProfessionalServicesandOther99.3103.196.495.297.9100.495.195.599.096.495.490.7

crm:SubscriptionandSupport



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-31
Value966923870727678717676638573548528494
Percentage of CostOfGoodsAndServicesSold77.075.776.775.274.275.876.075.174.774.373.973.7
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax19.919.019.318.218.119.919.919.419.119.119.519.2
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax crm:SubscriptionandSupport21.120.220.519.419.421.221.320.820.420.521.120.7

Cost Of Services

Gross Profit

us-gaap:GrossProfit



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value361136313379303028232657250324322239211319651890173716681559151114191365128812291129108810501010934871807739683651602569543495455425401364346316305285264253243
Percentage of GrossProfit100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax74.274.974.975.875.573.773.874.174.573.872.873.472.572.772.774.274.175.575.375.274.775.475.976.776.276.175.177.376.678.076.477.878.278.478.077.979.679.880.980.381.080.880.280.279.7

Operating Expenses

us-gaap:OperatingExpenses



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value375136673314297226132520241123172048203518491840174516911556147813671345124412091098112310721044989975905779728672656582566465440404311286272
Percentage of OperatingExpenses100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax77.175.673.474.469.969.971.170.668.171.068.571.472.873.772.672.671.474.372.774.072.777.877.579.280.785.284.281.481.680.583.279.681.479.780.780.172.772.772.2

Research And Development Expense

us-gaap:ResearchAndDevelopmentExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value8598317746075545184814634243963933863763443112912602502392342222051952031881731701481311211149994767365474240
Percentage of ResearchAndDevelopmentExpense100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax17.717.117.215.214.814.414.214.114.113.814.615.015.715.014.514.313.613.914.014.314.714.314.115.415.415.115.915.514.814.514.513.613.613.013.412.911.010.910.6

General And Administrative Expense

us-gaap:GeneralAndAdministrativeExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value502490477375362359342350295274270282260257246252210203186181175181167169162162153150129115113103101858484636156
Percentage of GeneralAndAdministrativeExpense100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax10.310.110.69.49.710.010.110.79.89.610.011.010.911.211.512.411.011.310.911.111.612.612.112.813.214.214.315.714.513.814.414.114.614.615.516.714.915.614.9

Selling And Marketing Expense

us-gaap:SellingAndMarketingExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value23902346206318241697164315881504132913641184117011091089997934895890818793736736709671639639581480466435428380369304283254200182175
Percentage of SellingAndMarketingExpense100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax49.148.445.745.645.445.646.845.844.247.643.945.446.347.546.545.946.749.247.848.648.851.051.351.052.155.954.050.252.352.254.452.053.252.151.850.546.746.346.7

Operating Income Loss

us-gaap:OperatingIncomeLoss



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value-140-366558210137921151917711550-8-233325120431931-34-22-33-55-103-97-39-44-20-54-13-22-6-10-15-2035293325302930
Percentage of OperatingIncomeLoss100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax-2.9-0.71.41.55.63.82.73.56.42.74.32.0-0.4-1.00.11.62.71.12.51.22.1-2.4-1.6-2.5-4.5-9.1-9.1-4.2-5.0-2.5-6.9-1.8-3.2-1.0-1.7-2.9-0.6-0.18.27.58.87.29.19.39.9

Interest Expense

Interest Expense Debt

us-gaap:InterestExpenseDebt



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-31
Value252527292934333227131313131512111010109101111131517171511777
Percentage of InterestExpenseDebt100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax0.50.50.60.70.80.91.01.00.90.50.50.50.60.70.60.60.50.60.60.60.70.80.91.01.21.51.61.61.30.91.01.0

Other Nonoperating Income Expense

us-gaap:OtherNonoperatingIncomeExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312013-07-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value-51-7-3-92001201-722010-13-9-71-1-4000-300-1-1
Percentage of OtherNonoperatingIncomeExpense100.0100.0100.0100.0100.0100.00.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax-0.10.0-0.2-0.1-0.20.10.00.00.00.70.1-0.30.10.90.10.0-0.7-0.5-0.40.1-0.2-0.60.0-0.10.0-0.6-0.2-0.2-0.4-0.5

Income Loss From Continuing Operations Before Income Taxes Domestic

Income Loss From Continuing Operations Before Income Taxes Foreign

Income Tax Expense Benefit

us-gaap:IncomeTaxExpenseBenefit



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value-522441737390-12323-6841205512-132724-205-121687131217812-60-13313-5157-4-5-5-130161212
Percentage of IncomeTaxExpenseBenefit100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax-1.15.03.81.82.4-3.40.7-2.11.40.72.00.5-0.61.21.2-10.1-0.11.24.00.50.90.81.20.61.0-0.60.0-13.91.5-0.620.0-0.6-0.8-0.9-2.50.03.83.33.2

Income Taxes Paid Net

us-gaap:IncomeTaxesPaidNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value583638371821251819111491710116778510561493621716341711040-5
Percentage of IncomeTaxesPaidNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax1.20.70.80.90.50.60.70.50.60.40.50.40.70.50.50.30.40.40.50.30.70.40.41.10.80.30.60.21.90.10.80.56.01.30.22.21.00.2-1.5

Profit Loss

Comprehensive Income Net Of Tax

us-gaap:ComprehensiveIncomeNetOfTax



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-30
Value57-267-106793853788128232336372576-64-8924660-42-3000-88-51-65-99-115-11874-71-27-2160-21-62-6
Percentage of ComprehensiveIncomeNetOfTax100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax1.2-5.5-2.32.010.310.52.48.610.71.31.41.03.2-2.8-4.212.13.1-2.3-1.8-0.0-0.0-6.1-3.7-4.9-8.1-10.1-11.07.7-8.0-3.3-27.4-0.0-3.2-1.20.5-1.2

Net Income Loss

us-gaap:NetIncomeLoss



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value99-248-10991392362105299344675117-9-51-3722938-25-2504-65-38-61-96-116-12476-67-20-220-9-19-4-3-401021141720202118
Percentage of NetIncomeLoss100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax2.0-5.1-2.42.310.510.03.19.111.42.41.90.7-0.4-2.2-1.711.32.0-1.4-1.5-0.10.3-4.6-2.8-4.6-7.9-10.2-11.68.0-7.6-2.5-27.9-1.3-2.8-0.6-0.6-0.80.12.44.93.74.75.86.36.76.0

us-gaap:StatementEquityComponents

us-gaap:RetainedEarnings



Period End2020-04-302019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value99-10991392362105299344-26107
Percentage of NetIncomeLoss100.0100.0100.0100.0100.0100.0100.0100.0-39.3208.2
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax2.0-2.42.310.510.03.19.111.4-0.94.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:RetainedEarnings0.00.00.00.00.00.00.00.00.00.0

Net Income Loss Attributable To Noncontrolling Interest

Assets

us-gaap:Assets



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value5362355126499423333633154307372658825823229632100917490174181705817584143871438112817127701091110793103651069294129009864191528097796965135528464244534156416435113421312830912460
Percentage of Assets100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Liabilities

us-gaap:Liabilities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value19058212411666316170167081513211895122951190311617864989509124100847581824872337767616262586130671756205703549960875151511040033157249824942346249819281912177518141403
Percentage of Liabilities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets35.538.533.448.550.449.244.747.651.855.349.551.453.557.352.757.456.460.856.558.059.162.859.763.363.666.563.664.161.557.153.856.056.560.054.955.956.858.757.0

Liabilities And Stockholders Equity

us-gaap:LiabilitiesAndStockholdersEquity



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value5362355126499423333633154307372658825823229632100917490174181705817584143871438112817127701091110793103651069294129009864191528097796965135528464244534156416435113421312830912460
Percentage of LiabilitiesAndStockholdersEquity100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Stockholders Equity

us-gaap:StockholdersEquity



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value345653388533279171661644615605146931352811060938888298451793475006806613255845002474945354235397537903300313130382912281824622317208318921809158714981418125512761043
Percentage of StockholdersEquity100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets64.561.566.651.549.650.855.352.448.244.750.548.546.542.747.342.643.639.243.542.040.937.240.336.636.233.236.035.437.841.944.942.543.538.142.741.440.141.342.4

us-gaap:StatementEquityComponents

us-gaap:AccumulatedOtherComprehensiveIncome



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-31
Value-135-93-74-77-65-58-74-50-33-2727-75-49-241717126
Percentage of StockholdersEquity-0.4-0.3-0.2-0.4-0.4-0.4-0.5-0.4-0.3-0.30.00.1-1.0-1.0-0.60.60.70.80.5
Percentage of Assets-0.3-0.2-0.1-0.2-0.2-0.2-0.3-0.2-0.1-0.10.00.0-0.4-0.4-0.20.20.30.30.2
Percentage of Assets us-gaap:AccumulatedOtherComprehensiveIncome0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:AdditionalPaidInCapital



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-31
Value3273932116312431502414383139271339312308101239752923088898040570546043363241014141098
Percentage of StockholdersEquity94.794.893.987.587.589.291.291.091.5103.9104.5105.2107.2114.0115.8110.7104.089.186.0
Percentage of Assets61.158.362.645.143.445.350.447.744.146.452.851.045.744.743.136.743.634.035.5
Percentage of Assets us-gaap:AdditionalPaidInCapital0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:CommonStock



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-31
Value1000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.0730000.01000000.01000000.0708000.0671000.0651000.0610000.0586000.0548000.0532000.0
Percentage of StockholdersEquity0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0
Percentage of Assets0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0
Percentage of Assets us-gaap:CommonStock0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:RetainedEarnings



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-31
Value19601861210922182127173513731268969-337429322-464-653-605-343-110159171
Percentage of StockholdersEquity5.75.56.312.912.911.19.39.48.8-3.64.93.8-6.2-13.1-15.2-11.3-4.810.013.4
Percentage of Assets3.73.44.26.76.45.65.24.94.2-1.62.51.8-2.6-5.1-5.7-3.7-2.03.85.5
Percentage of Assets us-gaap:RetainedEarnings0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

Assets Current

us-gaap:AssetsCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value147131596311026990310035106836870680210151929059465811540459963001327737744347293829162604355024392304203926801800169828762015125718531323167211481114118810741706
Percentage of AssetsCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets27.429.022.129.730.334.825.826.344.244.234.033.431.734.120.922.829.434.026.927.025.133.225.925.623.629.322.221.344.236.527.141.631.840.232.732.638.034.869.4

Cash And Cash Equivalents At Carrying Value

us-gaap:CashAndCashEquivalentsAtCarryingValue



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-08-132012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-01-312008-01-31
Value577241453868351041102669210523195922254320711949202416061145111517991158122310899419088467748277816515791927747521100010004406075024496644246304096901011483279
Percentage of CashAndCashEquivalentsAtCarryingValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets10.87.57.710.512.48.77.99.025.812.111.811.211.99.18.07.814.09.111.210.19.18.59.08.69.68.58.07.329.613.511.20.022.510.614.614.313.121.213.70.00.00.041.10.00.0

Accounts Receivable Net Current

us-gaap:AccountsReceivableNetCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value3076617425732332215349242037198017633917151915691439319612811323119224961060106792619057948346841360604599502872418446371683312342270426320
Percentage of AccountsReceivableNetCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets5.711.25.27.06.516.07.77.77.718.68.79.08.418.28.99.29.319.59.79.98.917.88.49.37.914.97.57.57.715.89.010.08.916.48.910.08.713.813.0

Prepaid Expense And Other Assets Current

us-gaap:PrepaidExpenseAndOtherAssetsCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-01-312011-01-31
Value9549161111743717629700726562390469438447279281543306250311330310280192183187158208165119101955737
Percentage of PrepaidExpenseAndOtherAssetsCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets1.81.72.22.22.22.02.62.82.41.92.72.52.61.62.03.82.42.02.93.13.02.62.02.02.21.72.62.11.81.82.01.41.2

Land

Property Plant And Equipment Gross

us-gaap:PropertyPlantAndEquipmentGross



Period End2020-01-312019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value417638343724362134913402331932303128298528812805270826352585249224291745166816861690162415521479903857809756728687656605564494176
Percentage of PropertyPlantAndEquipmentGross100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets7.612.514.014.015.216.219.018.518.317.020.019.521.120.623.723.123.416.317.718.719.617.719.218.613.915.517.417.017.516.518.717.718.116.07.2

us-gaap:PropertyPlantAndEquipmentByType

crm:ComputerEquipmentAndSoftware



Period End2020-01-312019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-01-31
Value160817351723170016671628160015551503144013901374132112811259123112031171931
Percentage of PropertyPlantAndEquipmentGross38.545.346.346.947.847.948.248.248.048.348.349.048.848.648.749.449.567.157.3
Percentage of Assets2.95.66.56.67.37.89.28.98.88.29.79.610.310.011.511.411.611.010.2
Percentage of Assets crm:ComputerEquipmentAndSoftware0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:BuildingAndBuildingImprovements



Period End2020-01-312019-01-31
Value777629
Percentage of PropertyPlantAndEquipmentGross18.616.4
Percentage of Assets1.42.0
Percentage of Assets us-gaap:BuildingAndBuildingImprovements0.00.0

us-gaap:FurnitureAndFixtures



Period End2020-01-312019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-01-31
Value2261881711561471391321251221121019585827777757158
Percentage of PropertyPlantAndEquipmentGross5.44.94.64.34.24.14.03.93.93.83.53.43.23.13.03.13.14.13.6
Percentage of Assets0.40.60.60.60.60.70.80.70.70.60.70.70.70.60.70.70.70.70.6
Percentage of Assets us-gaap:FurnitureAndFixtures0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:Land



Period End2020-01-312019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-31
Value1841841841841841831831831831831831831831831831831830
Percentage of PropertyPlantAndEquipmentGross4.44.84.95.15.35.45.55.75.96.26.46.66.87.07.17.47.60.0
Percentage of Assets0.30.60.70.70.80.91.11.11.11.01.31.31.41.41.71.71.80.0
Percentage of Assets us-gaap:Land0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:LeaseholdImprovements



Period End2020-01-312019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-01-31
Value138110981016952862824776741696627586531499473450419394376296
Percentage of PropertyPlantAndEquipmentGross33.128.627.326.324.724.223.423.022.321.020.319.018.418.017.416.816.221.618.2
Percentage of Assets2.53.63.83.73.83.94.44.34.13.64.13.73.93.74.13.93.83.53.2
Percentage of Assets us-gaap:LeaseholdImprovements0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

Accumulated Depreciation Depletion And Amortization Property Plant And Equipment

us-gaap:AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment



Period End2020-01-312019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value18011783172616351541145614541363128111981124107799791984376769261955849643938334629427925222519917815915213511810787
Percentage of AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets3.35.86.56.36.76.98.37.87.56.87.87.57.87.27.77.16.75.85.95.55.14.24.33.74.34.64.94.54.33.84.34.03.83.53.5

Property Plant And Equipment Net

us-gaap:PropertyPlantAndEquipmentNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value251823752365228322432051199819861950194618641866184617871756172817111715174217251737112511091189125112401205118462360458355654952750447044638789
Percentage of PropertyPlantAndEquipmentNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets4.74.34.76.86.86.77.57.78.59.310.710.710.810.212.212.013.413.416.016.016.810.511.813.214.513.614.914.99.610.912.612.513.212.714.413.714.312.53.6

Goodwill

us-gaap:Goodwill



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-312009-01-31
Value2526625134250221319912854128511284812254744473147294729472907263661660294129384938493804379137823782349235003500349535031544152915258408317857326714063964844
Percentage of Goodwill100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets47.145.650.139.638.841.848.347.532.434.841.741.942.741.346.041.932.230.135.335.236.635.440.238.840.538.243.244.023.727.732.918.920.018.920.819.613.012.82.00.0

us-gaap:BusinessAcquisition

crm:EvergageInc



Period End2020-02-29
Value74
Percentage of Goodwill0.0
Percentage of Assets0.0
Percentage of Assets crm:EvergageInc0.0

Intangible Assets Net Excluding Goodwill

us-gaap:IntangibleAssetsNetExcludingGoodwill



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value4488472449871725179419232053197681582689596510411113490504951414346454730316
Percentage of IntangibleAssetsNetExcludingGoodwill100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets8.48.610.05.25.46.37.77.73.53.95.15.56.16.33.80.80.91.10.91.11.11.31.41.01.00.3

Finite Lived Intangible Assets Net

us-gaap:FiniteLivedIntangibleAssetsNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-312013-01-312011-01-31
Value448847244987172517941923205319768158268959651041111349063277016382
Percentage of FiniteLivedIntangibleAssetsNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets8.48.610.05.25.46.37.77.73.53.95.15.56.16.33.85.98.43.02.7

us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:CustomerRelationships



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-31
Value22752364246212741313137814421465482471501531562589249302355
Percentage of FiniteLivedIntangibleAssetsNet50.750.049.473.973.271.770.274.159.157.156.055.054.053.051.047.846.1
Percentage of Assets4.24.34.93.84.04.55.45.72.12.22.93.03.33.42.02.83.9
Percentage of Assets us-gaap:CustomerRelationships0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:DevelopedTechnologyRights



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-31
Value220123492508450479540601500328349388427471514232302378
Percentage of FiniteLivedIntangibleAssetsNet49.049.750.326.126.728.129.325.340.242.343.444.345.246.247.447.849.0
Percentage of Assets4.14.35.01.31.41.82.31.91.41.72.22.52.82.91.82.84.1
Percentage of Assets us-gaap:DevelopedTechnologyRights0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:OtherIntangibleAssets



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-01-31
Value1211171251011549
Percentage of FiniteLivedIntangibleAssetsNet0.30.20.30.10.10.30.50.60.60.60.9
Percentage of Assets0.00.00.00.00.00.00.00.00.00.00.1
Percentage of Assets us-gaap:OtherIntangibleAssets0.00.00.00.00.00.00.00.00.00.00.0

Deferred Tax Assets Liabilities Net

Other Assets Noncurrent

us-gaap:OtherAssetsNoncurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value582579529603677543436459392395424457475486110014554093783964157546285956046006135996331901491531482215515614510910439
Percentage of OtherAssetsNoncurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets1.11.11.11.82.01.81.61.81.71.92.42.62.82.87.610.13.23.03.63.87.35.96.36.76.96.77.47.92.92.73.33.30.53.74.54.33.53.41.6

Liabilities Current

us-gaap:LiabilitiesCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value128431484510474101951048811255802284697895101297216752676257258497553765085561739764112396043903308350233593980309630632729291723232329167623231832181416851276908
Percentage of LiabilitiesCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets24.026.921.030.631.636.630.232.834.448.241.343.244.741.334.637.439.744.036.438.138.241.135.138.938.943.538.238.441.952.850.052.340.355.852.253.053.941.336.9

Long Term Debt Current

us-gaap:LongTermDebtCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-01-31
Value443443503503310240030303030300
Percentage of LongTermDebtCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.00.00.0100.0100.0100.0100.0100.00.0
Percentage of Assets0.00.00.00.00.00.01.91.90.04.90.00.00.30.30.30.40.40.0

Accounts Payable Current

Other Accrued Liabilities Current

Taxes Payable Current

Accrued Income Taxes Current

Other Liabilities Current

Long Term Debt Noncurrent

us-gaap:LongTermDebtNoncurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-01-31
Value267326732824297331733173317331733172694200802402472552622700
Percentage of LongTermDebtNoncurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.00.0100.0100.0100.0100.0100.00.0
Percentage of Assets5.04.85.78.99.610.311.912.313.83.311.40.02.72.92.83.23.40.0

Minority Interest

Other Liabilities Noncurrent

us-gaap:OtherLiabilitiesNoncurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-01-31
Value112012788306616647047006538367937367278027807851060839833878843870922915865802757702687175
Percentage of OtherLiabilitiesNoncurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets2.12.31.72.02.02.32.62.53.63.84.24.24.74.45.57.46.66.58.07.88.48.69.79.69.38.38.78.63.2

Stockholders Equity

us-gaap:StockholdersEquity



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value345653388533279171661644615605146931352811060938888298451793475006806613255845002474945354235397537903300313130382912281824622317208318921809158714981418125512761043
Percentage of StockholdersEquity100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets64.561.566.651.549.650.855.352.448.244.750.548.546.542.747.342.643.639.243.542.040.937.240.336.636.233.236.035.437.841.944.942.543.538.142.741.440.141.342.4

us-gaap:StatementEquityComponents

us-gaap:AccumulatedOtherComprehensiveIncome



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-31
Value-135-93-74-77-65-58-74-50-33-2727-75-49-241717126
Percentage of StockholdersEquity-0.4-0.3-0.2-0.4-0.4-0.4-0.5-0.4-0.3-0.30.00.1-1.0-1.0-0.60.60.70.80.5
Percentage of Assets-0.3-0.2-0.1-0.2-0.2-0.2-0.3-0.2-0.1-0.10.00.0-0.4-0.4-0.20.20.30.30.2
Percentage of Assets us-gaap:AccumulatedOtherComprehensiveIncome0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:AdditionalPaidInCapital



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-31
Value3273932116312431502414383139271339312308101239752923088898040570546043363241014141098
Percentage of StockholdersEquity94.794.893.987.587.589.291.291.091.5103.9104.5105.2107.2114.0115.8110.7104.089.186.0
Percentage of Assets61.158.362.645.143.445.350.447.744.146.452.851.045.744.743.136.743.634.035.5
Percentage of Assets us-gaap:AdditionalPaidInCapital0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:CommonStock



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-31
Value1000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.0730000.01000000.01000000.0708000.0671000.0651000.0610000.0586000.0548000.0532000.0
Percentage of StockholdersEquity0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0
Percentage of Assets0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0
Percentage of Assets us-gaap:CommonStock0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:RetainedEarnings



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-31
Value19601861210922182127173513731268969-337429322-464-653-605-343-110159171
Percentage of StockholdersEquity5.75.56.312.912.911.19.39.48.8-3.64.93.8-6.2-13.1-15.2-11.3-4.810.013.4
Percentage of Assets3.73.44.26.76.45.65.24.94.2-1.62.51.8-2.6-5.1-5.7-3.7-2.03.85.5
Percentage of Assets us-gaap:RetainedEarnings0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

Common Stock Value

us-gaap:CommonStockValue



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value1000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.01000000.0730000.0722000.0719000.0712000.0708000.0697000.0685000.0678000.0671000.0664000.0660000.0656000.0651000.0631000.0619000.0614000.0610000.0603000.0596000.0590000.0146000.0142000.0139000.0138000.0137000.0136000.0135000.0134000.0133000.0127000.0
Percentage of CommonStockValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets0.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0

Retained Earnings Accumulated Deficit

us-gaap:RetainedEarningsAccumulatedDeficit



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value19601861210922182127173513731269969-337-404-456-474-464-413-376-605-653-627-602-601-605-540-501-440-343-226-102-178-110-90130139159163167171171106
Percentage of RetainedEarningsAccumulatedDeficit100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets3.73.44.26.76.45.65.24.94.2-1.6-2.3-2.6-2.8-2.6-2.9-2.6-4.7-5.1-5.8-5.6-5.8-5.7-5.7-5.6-5.1-3.7-2.8-1.3-2.7-2.0-1.92.93.43.84.74.95.55.54.3

Accumulated Other Comprehensive Income Loss Net Of Tax

us-gaap:AccumulatedOtherComprehensiveIncomeLossNetOfTax



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value-135-93-74-77-65-58-74-50-33-273179-75-62-11-28-49-33-28-28-24-111151716111317231910123706-1
Percentage of AccumulatedOtherComprehensiveIncomeLossNetOfTax100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of Assets-0.3-0.2-0.1-0.2-0.2-0.2-0.3-0.2-0.1-0.10.00.10.1-0.4-0.4-0.1-0.2-0.4-0.3-0.3-0.3-0.2-0.00.10.20.20.20.10.20.30.50.40.20.30.10.20.00.2-0.1

Net Cash Provided By Used In Operating Activities

us-gaap:NetCashProvidedByUsedInOperatingActivities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value18591632298436196513311434581466105112533112297061542501051459117304730332122245473271137183283281105136213128821397476143
Percentage of NetCashProvidedByUsedInOperatingActivities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax38.233.66.610.952.636.94.214.048.836.74.712.951.330.87.212.354.825.46.918.648.423.08.918.638.623.712.819.131.733.713.418.630.722.015.227.717.319.338.0

Net Cash Provided By Used In Investing Activities

us-gaap:NetCashProvidedByUsedInInvestingActivities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value-437-146563-852-726-378-545-4661276-583-135-523-767-497-193-1542-450-605-112-233-536-145-56-286-210-193-163-1855-219-178-657372-474-89-32179243-415-508
Percentage of NetCashProvidedByUsedInInvestingActivities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax-9.0-30.21.4-21.3-19.4-10.5-16.1-142.19.2-20.4-5.0-20.3-32.0-21.7-9.0-75.7-23.5-33.4-6.6-14.3-35.5-10.1-4.1-21.7-17.1-16.9-15.2-193.8-24.6-21.4-83.450.9-68.3-15.4-59.015.756.8-105.3-134.9

Net Cash Provided By Used In Financing Activities

us-gaap:NetCashProvidedByUsedInFinancingActivities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value20912515-183207-386182589162519134117-4926081616398413173-157-10419-6-21956923251123124714197152027-955443
Percentage of NetCashProvidedByUsedInFinancingActivities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax4.32.60.3-4.65.5-10.75.418.054.10.75.04.6-2.111.33.830.32.04.77.74.5-10.4-7.21.4-0.5-17.95.08.634.0125.914.99.15.614.02.63.75.5-22.213.911.6

Net Cash Provided By Used In Operating Activities

us-gaap:NetCashProvidedByUsedInOperatingActivities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value18591632298436196513311434581466105112533112297061542501051459117304730332122245473271137183283281105136213128821397476143
Percentage of NetCashProvidedByUsedInOperatingActivities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax38.233.66.610.952.636.94.214.048.836.74.712.951.330.87.212.354.825.46.918.648.423.08.918.638.623.712.819.131.733.713.418.630.722.015.227.717.319.338.0

Net Income Loss

us-gaap:NetIncomeLoss



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-10-312010-07-312010-04-302010-01-312009-10-312009-07-312009-04-30
Value99-248-10991392362105299344675117-9-51-3722938-25-2504-65-38-61-96-116-12476-67-20-220-9-19-4-3-401021141720202118
Percentage of NetIncomeLoss100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax2.0-5.1-2.42.310.510.03.19.111.42.41.90.7-0.4-2.2-1.711.32.0-1.4-1.5-0.10.3-4.6-2.8-4.6-7.9-10.2-11.68.0-7.6-2.5-27.9-1.3-2.8-0.6-0.6-0.80.12.44.93.74.75.86.36.76.0

us-gaap:StatementEquityComponents

us-gaap:RetainedEarnings



Period End2020-04-302019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value99-10991392362105299344-26107
Percentage of NetIncomeLoss100.0100.0100.0100.0100.0100.0100.0100.0-39.3208.2
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax2.0-2.42.310.510.03.19.111.4-0.94.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:RetainedEarnings0.00.00.00.00.00.00.00.00.00.0

Profit Loss

Depreciation Depletion And Amortization

Net Cash Provided By Used In Investing Activities

us-gaap:NetCashProvidedByUsedInInvestingActivities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value-437-146563-852-726-378-545-4661276-583-135-523-767-497-193-1542-450-605-112-233-536-145-56-286-210-193-163-1855-219-178-657372-474-89-32179243-415-508
Percentage of NetCashProvidedByUsedInInvestingActivities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax-9.0-30.21.4-21.3-19.4-10.5-16.1-142.19.2-20.4-5.0-20.3-32.0-21.7-9.0-75.7-23.5-33.4-6.6-14.3-35.5-10.1-4.1-21.7-17.1-16.9-15.2-193.8-24.6-21.4-83.450.9-68.3-15.4-59.015.756.8-105.3-134.9

Payments To Acquire Property Plant And Equipment

us-gaap:PaymentsToAcquirePropertyPlantAndEquipment



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value3231361701781591671361701221371111281561431409683688064718573716069721025450512944344527202711
Percentage of PaymentsToAcquirePropertyPlantAndEquipment100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Net Cash Provided By Used In Financing Activities

us-gaap:NetCashProvidedByUsedInFinancingActivities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value20912515-183207-386182589162519134117-4926081616398413173-157-10419-6-21956923251123124714197152027-955443
Percentage of NetCashProvidedByUsedInFinancingActivities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0
Percentage of RevenueFromContractWithCustomerExcludingAssessedTax4.32.60.3-4.65.5-10.75.418.054.10.75.04.6-2.111.33.830.32.04.77.74.5-10.4-7.21.4-0.5-17.95.08.634.0125.914.99.15.614.02.63.75.5-22.213.911.6

Debt Instrument Interest Rate Stated Percentage

Effective Income Tax Rate Continuing Operations

us-gaap:EffectiveIncomeTaxRateContinuingOperations



Period End2020-04-302019-10-312019-07-312019-04-302018-10-312018-07-312018-04-302017-10-312017-07-312017-04-302016-10-312016-07-312016-04-302015-10-312015-07-312015-04-302014-10-312014-07-312014-04-302013-10-312013-07-312013-04-302012-10-312012-04-302011-04-302010-04-30
Value1.110.219999999999999970.060.19-0.03-0.070.110.61-0.740.6-0.3599999999999999-3.33-0.040.450000000000000070.099999999999999980.77-0.380.0099999999999999810.14-0.57000000000000011.34-0.26-1.70.220.320.38
Percentage of EffectiveIncomeTaxRateContinuingOperations100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Number

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value312730282925262825212325273023242626212325292426272826302779910111010111114
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Weighted Average Exercise Price

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value111.8298.5693.8194.692.9274.1572.4772.478.8165.9665.1664.0662.4659.8857.6758.356.2256.2648.8247.7746.3244.3639.1137.2535.6734.2629.2227.5627.31106.3889.5688.4685.8979.7874.973.1367.9765.3540.36
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period

us-gaap:AwardType

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod

us-gaap:PerformanceShares



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value1000000.00.00.00.01000000.088000.00.016000.0437000.0
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod100.00.00.00.0100.0100.00.0100.0100.0

us-gaap:RestrictedStock



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value9110270028
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod900.00.00.00.0700.0830.70.015331.21878.7

Share Based Compensation

us-gaap:ShareBasedCompensation



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value5045115433883433293513512522372512562512442041821881581441471421511391421311361411101141071058581575447252626
Percentage of ShareBasedCompensation100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncomeStatementLocation

us-gaap:CostOfSales



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-31
Value526154464342424334323332313026232620171615141412111212910997754
Percentage of ShareBasedCompensation10.311.99.911.912.512.812.012.313.513.813.312.612.512.513.112.914.112.712.111.110.89.810.19.19.09.48.69.09.38.78.99.28.90.07.3

us-gaap:GeneralAndAdministrativeExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-31
Value6361714542394853323034373737333331282525252725252425281819181816161411
Percentage of ShareBasedCompensation12.511.913.111.612.211.913.715.112.712.713.614.514.815.216.518.616.717.917.817.617.817.818.318.119.018.619.916.617.317.217.619.520.10.020.3

us-gaap:ResearchAndDevelopmentExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-31
Value1661621699881798181666266666363503835323133313326332729272624222116151412
Percentage of ShareBasedCompensation32.931.731.125.323.624.023.123.126.226.426.526.025.425.924.621.218.620.721.922.821.922.419.323.320.821.319.723.621.321.020.918.819.30.021.4

us-gaap:SellingAndMarketingExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-31
Value223227249199177169180174120112116120118113938695776971707572706769735659575544413529
Percentage of ShareBasedCompensation44.244.445.951.351.651.451.349.647.647.146.647.047.346.445.847.350.548.648.248.549.550.052.349.551.250.851.850.852.153.252.652.451.70.051.1

Deferred Tax Liabilities

Deferred Tax Assets Net

us-gaap:DeferredTaxAssetsNet



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value2052105156291151550449715522414399
Percentage of DeferredTaxAssetsNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Unrecognized Tax Benefits

us-gaap:UnrecognizedTaxBenefits



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-312009-01-312008-01-31
Value1400852304231172146102755127221611
Percentage of UnrecognizedTaxBenefits100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Deferred Tax Assets Valuation Allowance

us-gaap:DeferredTaxAssetsValuationAllowance



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value290205974948439293180192011
Percentage of DeferredTaxAssetsValuationAllowance100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions

Operating Lease Right Of Use Asset

us-gaap:OperatingLeaseRightOfUseAsset



Period End2020-04-302020-01-312019-10-312019-07-312019-04-30
Value29833040315029042854
Percentage of OperatingLeaseRightOfUseAsset100.0100.0100.0100.0100.0

Cash And Cash Equivalents Period Increase Decrease

Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents

us-gaap:CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-01-31
Value57724145386835104110266921052319592225431607
Percentage of CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncomeStatementLocation

crm:AmortizationOfPurchasedIntangiblesFromBusinessCombinations

us-gaap:CostOfSales



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-31
Value1591601576261626252393839434343362522202020192020212831332221182317
Percentage of AmortizationOfPurchasedIntangiblesFromBusinessCombinations100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:SellingAndMarketingExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-31
Value11211010965686867673030303030312823151918192019151414151542222
Percentage of AmortizationOfPurchasedIntangiblesFromBusinessCombinations70.468.869.4104.8111.5109.7108.1128.876.977.475.970.370.371.776.590.669.395.393.491.2101.799.874.268.952.247.544.919.811.511.112.913.6

us-gaap:BusinessAcquisition

crm:BusinessCombinationProFormaInformationPretaxEarningsorLoss

crm:TableauSoftwareInc.



Period End2020-01-312019-10-312019-01-312018-10-31
Value182-20-9-130
Percentage of BusinessCombinationProFormaInformationPretaxEarningsorLoss100.0100.0100.0100.0

crm:ContractwithCustomerLiabilityBillingsandOther



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value330586663886339627146814287028752211
Percentage of ContractwithCustomerLiabilityBillingsandOther100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:ContractwithCustomerLiabilityContributionfromContractAsset



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value5-1161744-231131-6
Percentage of ContractwithCustomerLiabilityContributionfromContractAsset100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:EquityAwardsAssumed



Period End2020-01-312019-10-312019-07-312019-01-312018-10-312018-07-312018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-30
Value03730093387000056269110000
Percentage of EquityAwardsAssumed0.0100.00.00.0100.0100.00.00.00.00.0100.0100.0100.0100.00.00.00.00.0

crm:EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value66-16-3-3318-8-1-5
Percentage of EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount100.0100.0100.0100.0100.0100.0100.0100.0

crm:FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements



Period End2020-01-312019-10-312019-06-302019-07-312019-01-312018-10-312018-07-31
Value00166166000
Percentage of FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements0.00.0100.0100.00.00.00.0

crm:FinitelivedIntangibleAssetsAdditionsandRetirementsNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value35-833528580-28207127158
Percentage of FinitelivedIntangibleAssetsAdditionsandRetirementsNet100.0100.0100.0100.00.0100.0100.0100.0100.0

us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:CustomerRelationships



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value17-31292250-2142104640
Percentage of FinitelivedIntangibleAssetsAdditionsandRetirementsNet48.63.636.643.10.075.020.382.369.0

us-gaap:DevelopedTechnologyRights



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value11-792215330-216322417
Percentage of FinitelivedIntangibleAssetsAdditionsandRetirementsNet31.495.262.856.90.07.178.717.629.3

us-gaap:OtherIntangibleAssets



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value7-12100-5211
Percentage of FinitelivedIntangibleAssetsAdditionsandRetirementsNet20.01.20.60.00.017.91.00.11.7

crm:FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value271180266127129102122258-70
Percentage of FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:CustomerRelationships



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value1069510464654365123-30
Percentage of FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet39.152.839.150.450.442.253.347.742.9

us-gaap:DevelopedTechnologyRights



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value1598015762615962130-39
Percentage of FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet58.744.459.048.847.357.850.850.455.7

us-gaap:OtherIntangibleAssets



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value655130-55-1
Percentage of FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet2.22.81.90.82.30.0-4.11.91.4

crm:GainLossonStrategicInvestments



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-30
Value19231610928112563143211231-83
Percentage of GainLossonStrategicInvestments100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:IncreaseDecreaseinCapitalizedContractCosts



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-30
Value25587246173124531186146118600238185133
Percentage of IncreaseDecreaseinCapitalizedContractCosts100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:IncreaseDecreaseinOperatingLeaseLiabilities



Period End2020-04-302019-10-312019-07-312019-04-302018-10-312018-07-312018-04-30
Value203200182164000
Percentage of IncreaseDecreaseinOperatingLeaseLiabilities100.0100.0100.0100.00.00.00.0

crm:MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-30
Value192316109281125631432110000000120000
Percentage of MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale100.0100.0100.0100.0100.0100.0100.0100.0100.00.00.00.00.00.0100.00.0100.00.00.00.00.0

crm:NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration



Period End2020-01-312019-10-312019-07-312019-01-312018-10-312018-07-312018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-31
Value0152150053711785006317492027800
Percentage of NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration0.0100.00.00.0100.0100.0100.00.00.0100.0100.0100.00.0100.00.00.0

crm:PaymentsForInvestmentsInPrivatelyHeldCompanies



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value34220134662159701083714710354420-9160224130150144451218161393541122175420
Percentage of PaymentsForInvestmentsInPrivatelyHeldCompanies100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:ProceedsFromInvestmentsInPrivatelyHeldCompanies



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-31
Value6013113871194171832474403125311
Percentage of ProceedsFromInvestmentsInPrivatelyHeldCompanies100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

crm:StrategicInvestmentsNetAdditionsReductions



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value265174322-920402519
Percentage of StrategicInvestmentsNetAdditionsReductions100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue



Period End2020-04-302019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value504543388343327351351252235251
Percentage of AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:StatementEquityComponents

us-gaap:AdditionalPaidInCapital



Period End2020-04-302019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value504543388343327351351252235251
Percentage of AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AmortizationOfAboveAndBelowMarketLeases



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-30
Value27127026612712913012911969507-70-74-74380-65-49-38
Percentage of AmortizationOfAboveAndBelowMarketLeases100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AmortizationOfDebtDiscountPremium



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value000000046666666666667891012121296666655555
Percentage of AmortizationOfDebtDiscountPremium0.00.00.00.00.00.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AmortizationOfFinancingCosts



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-31
Value111112111211111111111111111110000000
Percentage of AmortizationOfFinancingCosts100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareByAntidilutiveSecurities

us-gaap:AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount

us-gaap:StockCompensationPlan



Period End2020-04-302019-10-312019-07-312019-04-302018-10-312018-07-312018-04-302017-10-312017-07-312017-04-302016-10-312016-07-312016-04-302015-10-312015-07-312015-04-302014-10-312014-07-312014-04-30
Value102873173112251772120238191820
Percentage of AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:BusinessAcquisition

us-gaap:BusinessAcquisitionsProFormaNetIncomeLoss

crm:TableauSoftwareInc.



Period End2020-01-312019-10-312019-01-312018-10-31
Value-344-27298-175
Percentage of BusinessAcquisitionsProFormaNetIncomeLoss100.0100.0100.0100.0

us-gaap:BusinessAcquisition

us-gaap:BusinessAcquisitionsProFormaRevenue

crm:TableauSoftwareInc.



Period End2020-01-312019-10-312019-01-312018-10-31
Value4851451338893637
Percentage of BusinessAcquisitionsProFormaRevenue100.0100.0100.0100.0

us-gaap:BusinessAcquisition

us-gaap:BusinessCombinationConsiderationTransferred1

crm:EvergageInc



Period End2020-02-29
Value100
Percentage of BusinessCombinationConsiderationTransferred1100.0

us-gaap:BusinessAcquisition, us-gaap:SubsequentEventType

crm:CloudBasedRealTimePersonalizationAndCustomerDataPlatform, us-gaap:SubsequentEvent



Period End2020-02-29
Value100
Percentage of BusinessCombinationConsiderationTransferred1100.0

us-gaap:StatementScenario, us-gaap:BusinessAcquisition, us-gaap:SubsequentEventType

srt:ScenarioForecast, crm:VlocityInc, us-gaap:SubsequentEvent



Period End2020-06-302020-07-31
Value12001330
Percentage of BusinessCombinationConsiderationTransferred10.00.0

us-gaap:CapitalizedContractCostAmortization



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-30
Value247229221217209176190183188141162148141
Percentage of CapitalizedContractCostAmortization100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value1627277358-6001441564-214-36033379
Percentage of CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:StatementGeographical, us-gaap:ConcentrationRiskByBenchmark, us-gaap:ConcentrationRiskByType

us-gaap:ConcentrationRiskPercentage1

country:US, us-gaap:AssetsTotal, us-gaap:GeographicConcentrationRisk



Period End2020-04-302019-04-302018-04-30
Value0.870.830.84
Percentage of ConcentrationRiskPercentage1100.0100.0100.0

us-gaap:NonUs, us-gaap:AssetsTotal, us-gaap:GeographicConcentrationRisk



Period End2020-04-30
Value0.11
Percentage of ConcentrationRiskPercentage112.6

us-gaap:ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value50282151004577
Percentage of ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination100.00.0100.0100.00.00.0100.0100.0100.0

us-gaap:TimingOfTransferOfGoodOrService

us-gaap:ContractWithCustomerLiabilityRevenueRecognized

crm:TransferredoverTimeasDelivered



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value191186184174172169629162137
Percentage of ContractWithCustomerLiabilityRevenueRecognized100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:TransferredAtPointInTime



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value2213492828777101221229140
Percentage of ContractWithCustomerLiabilityRevenueRecognized115.7187.6153.350.044.859.835.1141.4102.2

us-gaap:TransferredOverTime



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value445343164047373634883333317130522866
Percentage of ContractWithCustomerLiabilityRevenueRecognized2331.42320.42199.52147.12027.91972.2504.11884.02092.0

us-gaap:DepreciationAndAmortization



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value658633608457437273256252181187187192185180169149132131134131127117111107110114114776257594949414029191714
Percentage of DepreciationAndAmortization100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DerivativeInstrumentRisk, us-gaap:HedgingDesignation, us-gaap:IncomeStatementLocation

us-gaap:DerivativeGainLossOnDerivativeNet

us-gaap:ForeignExchangeContract, us-gaap:Nondesignated, us-gaap:OtherExpense



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-31
Value-281-34-3522914-10203-13150-39-33-1-35-29111-3-20-24-2
Percentage of DerivativeGainLossOnDerivativeNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value-4-15-18-1-5-361112
Percentage of EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:EquitySecuritiesFvNiGainLoss



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value19231610928112563143211
Percentage of EquitySecuritiesFvNiGainLoss100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:EquitySecuritiesFvNiRealizedGainLoss



Period End2020-04-302019-10-31
Value359152
Percentage of EquitySecuritiesFvNiRealizedGainLoss100.0100.0

us-gaap:FinancialInstrument

crm:TwoPubliclyTradedInvestments



Period End2020-04-30
Value314
Percentage of EquitySecuritiesFvNiRealizedGainLoss87.5

us-gaap:EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value30278132140422099
Percentage of EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FinanceLeasePrincipalPayments



Period End2020-04-302019-10-312019-07-312019-04-30
Value483411
Percentage of FinanceLeasePrincipalPayments100.0100.0100.0100.0

us-gaap:BusinessAcquisition, us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:FinitelivedIntangibleAssetsAcquired1

crm:EvergageInc, crm:DevelopedTechnologyandCustomerRelationships



Period End2020-02-29
Value25
Percentage of FinitelivedIntangibleAssetsAcquired1100.0

us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:LeasesAcquiredInPlace



Period End2020-03-31
Value6
Percentage of FinitelivedIntangibleAssetsAcquired10.0

us-gaap:GainOnSaleOfInvestments



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-31
Value11010000100000061000200000040003
Percentage of GainOnSaleOfInvestments100.0100.00.0100.00.00.00.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value47-4641644822391282313858810630-22-23-122437-443618-53-21-52-84-123-124-56-53-26-62-14-24-8-170382931
Percentage of IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncreaseDecreaseInAccountsPayable



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value147-48222615-5-427150-1449-1354-125-1
Percentage of IncreaseDecreaseInAccountsPayable100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncreaseDecreaseInAccountsReceivable



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value-3094359929146-2774288848149-21622397-49129-17571905-4273-13071435-15141-9791110-39150-676756433-369454-3375-312-3066-1563041-138
Percentage of IncreaseDecreaseInAccountsReceivable100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncreaseDecreaseInAccruedLiabilities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value-9041017243267-5606038108-506178-1301347-655757-19
Percentage of IncreaseDecreaseInAccruedLiabilities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncreaseDecreaseInContractWithCustomerLiability



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value-15553804-566-594-9793189-511-373-8022683-437
Percentage of IncreaseDecreaseInContractWithCustomerLiability100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-31
Value11-133183-289754-82-490-19015-321833-40956-46-331811-11-6-23-4-90-2326149-195
Percentage of IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:IncrementalCommonSharesAttributableToCallOptionsAndWarrants



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302010-04-30
Value0000-10440000000000000000070000000000
Percentage of IncrementalCommonSharesAttributableToCallOptionsAndWarrants0.00.00.00.0100.00.0100.0100.0100.0100.00.00.00.00.00.00.00.00.00.00.00.00.00.00.00.0100.00.00.00.00.00.00.00.00.0100.00.0

us-gaap:IncrementalCommonSharesAttributableToConversionOfDebtSecurities



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value000000040540002000000000001200000002100
Percentage of IncrementalCommonSharesAttributableToConversionOfDebtSecurities0.00.00.00.00.00.00.0100.0100.0100.0100.00.0100.00.0100.0100.00.00.00.00.00.00.00.00.00.00.0100.00.00.00.00.00.00.00.0100.0100.0100.00.0

us-gaap:IncrementalCommonSharesAttributableToShareBasedPaymentArrangements



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value17101922-125231701413000118000100000001000000004444
Percentage of IncrementalCommonSharesAttributableToShareBasedPaymentArrangements100.0100.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.00.0100.00.0100.0100.00.00.00.0100.00.00.00.00.00.00.0100.00.00.00.00.00.00.00.0100.0100.0100.0100.0

us-gaap:InterestExpenseDebtExcludingAmortization



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-31
Value24242628283232311155557532222322223321111
Percentage of InterestExpenseDebtExcludingAmortization100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:InterestPaidNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value46248650115422
Percentage of InterestPaidNet100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:InvestmentIncomeInterest



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value28283231261613122012108533674333322111334444556884
Percentage of InvestmentIncomeInterest100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:InvestmentIncomeNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value2829323126161312161110853311833342221114343745581187
Percentage of InvestmentIncomeNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:LossOnSaleOfInvestments



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-31
Value10010000500000010000000000030011
Percentage of LossOnSaleOfInvestments100.00.00.0100.00.00.00.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:NumberOfOperatingSegments



Period End2020-04-302020-01-312019-10-312019-07-312019-04-30
Value1.00.00.00.01.0
Percentage of NumberOfOperatingSegments100.00.00.00.0100.0

us-gaap:OperatingLeaseCost



Period End2020-04-302019-10-312019-07-312019-04-30
Value279230217206
Percentage of OperatingLeaseCost100.0100.0100.0100.0

us-gaap:OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationAdjustmentBeforeTaxPortionAttributableToParent



Period End2020-04-302020-01-312019-10-312019-04-302019-01-312018-10-31
Value-23-28-1-1311-10
Percentage of OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationAdjustmentBeforeTaxPortionAttributableToParent100.0100.0100.0100.0100.0100.0

us-gaap:OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent



Period End2020-04-302020-01-312019-10-312019-04-302019-01-312018-10-31
Value-48-203-517-24
Percentage of OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent100.0100.0100.0100.0100.0100.0

us-gaap:OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value-42-193-12-716-24-17-14-39-5
Percentage of OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:StatementEquityComponents

us-gaap:AccumulatedOtherComprehensiveIncome



Period End2020-04-302019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value-423-12-716-24-17-14-39-5
Percentage of OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:OtherComprehensiveIncomeLossTaxPortionAttributableToParent1



Period End2020-04-302020-01-312019-10-312019-04-302019-01-312018-10-31
Value-6-10210
Percentage of OtherComprehensiveIncomeLossTaxPortionAttributableToParent1100.0100.00.0100.0100.00.0

us-gaap:OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodBeforeTax



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-31
Value-2584686-140-4-55-11-871-6-162511-9-25-2411-56001-1101-1-72
Percentage of OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodBeforeTax100.0100.0100.0100.0100.0100.0100.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:PaymentsToAcquireAvailableForSaleSecuritiesDebt



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value834191343877273443434328263569234
Percentage of PaymentsToAcquireAvailableForSaleSecuritiesDebt100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:PaymentsToAcquireBusinessesNetOfCashAcquired



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value10330-94423100130480318250019360322798102718120-38002025922245151048662851331510
Percentage of PaymentsToAcquireBusinessesNetOfCashAcquired100.0100.0100.0100.0100.00.0100.0100.0100.0100.00.00.0100.0100.0100.0100.0100.00.0100.0100.0100.00.0100.00.00.0100.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.00.0

us-gaap:ProceedsFromIssuanceOfMediumTermNotes



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-31
Value0000004962470000000495
Percentage of ProceedsFromIssuanceOfMediumTermNotes0.00.00.00.00.00.0100.0100.00.00.00.00.00.00.0100.0

us-gaap:ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value22722835813756481040483629932142723147114412216715061417414737131265826116
Percentage of ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ProceedsFromSaleOfAvailableForSaleSecuritiesDebt



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value337556427375867479335938121194
Percentage of ProceedsFromSaleOfAvailableForSaleSecuritiesDebt100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ProceedsFromStockPlans



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-30
Value258290179152219136185182201165141183159859213389879811415582916173721104066147763393154232
Percentage of ProceedsFromStockPlans100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:PropertyPlantAndEquipmentByType

us-gaap:PropertyPlantAndEquipmentAdditions

us-gaap:Building



Period End2020-03-31
Value34
Percentage of PropertyPlantAndEquipmentAdditions100.0

us-gaap:Land



Period End2020-03-31
Value110
Percentage of PropertyPlantAndEquipmentAdditions323.5

us-gaap:FinancialInstrument

us-gaap:RealizedInvestmentGainsLosses

crm:TwoPubliclyTradedInvestments



Period End2020-04-30
Value222
Percentage of RealizedInvestmentGainsLosses100.0

us-gaap:DebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value-9-3-10-1020-13100
Percentage of RealizedInvestmentGainsLosses-4.10.00.00.00.00.00.00.00.00.00.0

us-gaap:EquitySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-31
Value239191443196591800
Percentage of RealizedInvestmentGainsLosses107.70.00.00.00.00.00.00.00.00.00.0

us-gaap:RepaymentsOfLongTermCapitalLeaseObligations



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value14141341121289192376592410124913104116910401081212897777103321
Percentage of RepaymentsOfLongTermCapitalLeaseObligations100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:RepaymentsOfLongTermLinesOfCredit



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-31
Value11511502011501101027000200550000000
Percentage of RepaymentsOfLongTermLinesOfCredit100.0100.0100.0100.0100.0100.0100.00.0100.00.00.00.0100.0100.00.00.00.00.00.00.0

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue



Period End2020-04-302019-07-312019-04-302018-07-312014-04-302014-01-312013-10-312013-04-302013-01-312012-10-312011-10-312011-07-312011-04-302010-10-312010-07-312010-04-30
Value39.6738.9740.8232.3516.932.099999999999999614.5213.47-0.1900000000000012813.0249.8962.6452.7240.8930.4928.76
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AwardType

crm:EmployeeStockPurchasePlan



Period End2020-01-312019-10-312019-07-312019-01-312018-10-312018-07-312016-07-312015-10-312015-07-312014-10-312014-07-31
Value1.780000000000001135.3138.884.05999999999999935.4432.2621.930.019.30.014.53
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue0.00.099.80.00.099.70.00.00.00.00.0

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeLowerRangeLimit

crm:Range1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-30
Value0.360.089999999999999970.00.240000000000000020.03-0.27-0.06-0.50.860.00.00.00.860.00.00.00.860.00.00.00.860.00.00.319999999999999950.260.00.0-0.309999999999999940.57
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeLowerRangeLimit100.0100.00.0100.0100.0100.0100.0100.0100.00.00.00.0100.00.00.00.0100.00.00.00.0100.00.00.0100.0100.00.00.0100.0100.0

crm:Range2



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-30
Value59.370.00.032.23999999999999522.120.7100000000000009-0.7100000000000009-31.4853.60.00.00.053.60.00.02.159999999999996638.038.360.02.010000000000001627.660.00.04.57999999999999822.980.76999999999999962.9199999999999980.850000000000001413.29
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeLowerRangeLimit16491.70.00.013433.373733.3-263.01183.36296.06232.60.00.00.06232.60.00.00.04422.10.00.00.03216.30.00.01431.28838.50.00.0-274.22331.6

crm:Range3



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-30
Value81.020.00.017.11000000000000759.370.00.00.0299999999999940359.340.00.00.059.34-0.07999999999999830.00.052.312.110.02.159999999999996638.030.64999999999999860.08.07000000000000427.560.53.8999999999999986-1.539999999999999124.7
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeLowerRangeLimit22505.60.00.07129.2197900.0-0.0-0.0-6.06900.00.00.00.06900.00.00.00.06081.40.00.00.04422.10.00.02521.910600.00.00.0496.84333.3

crm:Range4



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-31
Value122.030.00.042.4700000000000175.570.00.016.19999999999999659.370.00.00.059.375.7400000000000020.00.053.61.30000000000000430.00.052.34.320.00.2399999999999948835.638.0700000000000040.0
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeLowerRangeLimit33897.20.00.017695.8251900.0-0.0-0.0-3240.06903.50.00.00.06903.50.00.00.06232.60.00.00.06081.40.00.075.013703.80.00.0

crm:Range5



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-30
Value154.140.00.045.5576.480.00.00.910000000000010875.570.00.00.075.570.029999999999994030.00.059.345.7400000000000020.00.053.612.110.04.3235.870.239999999999994880.07.31000000000000228.32
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeLowerRangeLimit42816.70.00.018979.2254933.3-0.0-0.0-182.08787.20.00.00.08787.20.00.00.06900.00.00.00.06232.60.00.01350.013796.20.00.0-2358.14968.4

crm:Range6



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-31
Value155.20.00.078.9582.550.00.469999999999998865.59999999999999476.480.00.00.076.4816.1999999999999960.00.059.370.029999999999994030.00.059.341.30000000000000430.012.1140.194.320.0
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeLowerRangeLimit43111.10.00.032895.8275166.7-0.0-783.3-1120.08893.00.00.00.08893.00.00.00.06903.50.00.00.06900.00.00.03784.415457.70.00.0

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeUpperRangeLimit

crm:Range1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-30
Value59.340.00.030.75999999999999821.541.759999999999998-1.759999999999998-30.75999999999999852.30.00.00.052.30.00.01.140000000000000637.958.5700000000000040.01.820000000000000327.560.00.04.89999999999999922.160.69999999999999933.07000000000000030.1699999999999999313.12
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeUpperRangeLimit100.00.00.0100.0100.0100.0100.0100.0100.00.00.00.0100.00.00.0100.0100.0100.00.0100.0100.00.00.0100.0100.0100.0100.0100.0100.0

crm:Range2



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-30
Value80.990.00.016.2299999999999959.340.00.00.48000000000000458.860.00.00.058.862.07999999999999830.00.1400000000000005752.1413.0499999999999970.01.140000000000000637.951.23999999999999490.07.57000000000000427.060.57999999999999833.50.022.98
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeUpperRangeLimit136.50.00.052.8275.50.0-0.0-1.6112.50.00.00.0112.50.00.012.3137.4152.30.062.6137.70.00.0154.5122.182.9114.00.0175.2

crm:Range3



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302013-07-312013-04-30
Value118.040.00.037.98999999999999575.010.00.015.67000000000000259.340.00.00.059.346.5600000000000020.00.052.30.15999999999999660.00.052.143.4600000000000010.00.560000000000002335.071.989999999999998425.07
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeUpperRangeLimit198.90.00.0123.5348.20.0-0.0-50.9113.50.00.00.0113.50.00.00.0137.81.90.00.0189.20.00.011.4158.31170.6191.1

crm:Range4



Period End2020-04-302019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302013-10-312013-07-312013-04-30
Value148.9542.4700000000000175.570.00.00.559999999999988175.010.00.00.075.010.4800000000000040.01.070000000000000357.795.4900000000000020.00.052.313.0499999999999970.03.46000000000000135.630.08.01000000000000227.06
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeUpperRangeLimit251.0138.1350.80.0-0.0-1.8143.40.00.00.0143.40.00.093.9152.364.10.00.0189.80.00.070.6160.80.04711.8206.2

crm:Range5



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302013-04-30
Value154.141.0600000000000023-1.060000000000002376.6799999999999982.080.00.200000000000002846.31000000000000275.570.00.00.075.5715.6700000000000020.00.059.341.55000000000000430.00.057.790.15999999999999660.013.04999999999999739.0935.07
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeUpperRangeLimit259.80.00.0249.3381.10.0-11.4-20.5144.50.00.00.0144.50.00.00.0156.418.10.00.0209.70.00.0266.3176.4267.3

crm:Range6



Period End2020-04-302019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-30
Value189.548.5113.0-1.12999999999999550.033.5099999999999980.620.00.00.080.62-5.0500000000000110.02.76000000000000577.8618.5199999999999960.00.059.345.4900000000000020.00.159999999999996652.1414.110.02.399999999999998635.63
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeUpperRangeLimit319.3157.7524.6-64.2-0.0-108.9154.10.00.00.0154.10.00.0242.1205.2216.10.00.0215.30.00.03.3235.32015.70.01411.8271.6

us-gaap:StatementEquityComponents

us-gaap:StockIssuedDuringPeriodSharesNewIssues

us-gaap:CommonStock



Period End2020-04-302019-04-30
Value65
Percentage of StockIssuedDuringPeriodSharesNewIssues100.0100.0

us-gaap:StockIssuedDuringPeriodSharesStockOptionsExercised



Period End2020-01-312019-10-312019-07-312019-04-302019-01-31
Value22121
Percentage of StockIssuedDuringPeriodSharesStockOptionsExercised100.0100.0100.0100.0100.0

us-gaap:StockIssuedDuringPeriodValueNewIssues



Period End2020-04-302019-04-30
Value119113
Percentage of StockIssuedDuringPeriodValueNewIssues100.0100.0

us-gaap:StatementEquityComponents

us-gaap:AdditionalPaidInCapital



Period End2020-04-302019-04-30
Value119113
Percentage of StockIssuedDuringPeriodValueNewIssues100.0100.0

us-gaap:UnrealizedGainLossOnInvestments



Period End2020-04-30
Value-47
Percentage of UnrealizedGainLossOnInvestments100.0

us-gaap:FinancialInstrument

crm:PrivatelyHeldSecurities



Period End2020-04-302019-04-30
Value-38122
Percentage of UnrealizedGainLossOnInvestments80.90.0

crm:PubliclyTradedSecurities



Period End2020-04-302019-04-30
Value0150
Percentage of UnrealizedGainLossOnInvestments-0.00.0

crm:DeferredTaxAssetsFinancingObligation



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-31
Value91029614012784630
Percentage of DeferredTaxAssetsFinancingObligation100.0100.0100.0100.0100.0100.0100.00.0

crm:DeferredTaxLiabilitiesDeferredCommissions



Period End2020-01-312019-01-31
Value449347
Percentage of DeferredTaxLiabilitiesDeferredCommissions100.0100.0

crm:DeferredTaxLiabilitiesDeferredRevenue



Period End2020-01-312019-01-31
Value017
Percentage of DeferredTaxLiabilitiesDeferredRevenue0.0100.0

crm:DeferredTaxLiabilitiesDepreciationAndAmortization



Period End2020-01-312019-01-31
Value76145
Percentage of DeferredTaxLiabilitiesDepreciationAndAmortization100.0100.0

us-gaap:PropertyPlantAndEquipmentByType

crm:FinanceLeaseRightOfUseAssetBeforeAccumulatedAmortization

crm:ComputerEquipmentAndSoftware



Period End2020-01-31
Value468
Percentage of FinanceLeaseRightOfUseAssetBeforeAccumulatedAmortization100.0

us-gaap:BuildingAndBuildingImprovements



Period End2020-01-31
Value325
Percentage of FinanceLeaseRightOfUseAssetBeforeAccumulatedAmortization69.4

crm:LesseeOperatingLeaseCommitmentincludingLeaseNotyetCommencedAmount



Period End2020-04-302020-01-312019-10-312019-07-312019-04-30
Value59005900610054005400
Percentage of LesseeOperatingLeaseCommitmentincludingLeaseNotyetCommencedAmount100.0100.0100.0100.0100.0

us-gaap:PropertyPlantAndEquipmentByType

crm:FacilitiesSpace



Period End2020-04-302020-01-312019-10-312019-07-312019-04-30
Value54005400550047004700
Percentage of LesseeOperatingLeaseCommitmentincludingLeaseNotyetCommencedAmount91.591.590.287.087.0

crm:NumberOfPrivatelyHeldInvestments



Period End2020-01-312019-01-31
Value4.01.0
Percentage of NumberOfPrivatelyHeldInvestments100.0100.0

crm:NumberOfPubliclyTradedInvestmentsHeld



Period End2020-01-312019-01-31
Value1.04.0
Percentage of NumberOfPubliclyTradedInvestmentsHeld100.0100.0

crm:RevenueRemainingPerformanceObligationCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-31
Value145001500012800121001180011900
Percentage of RevenueRemainingPerformanceObligationCurrent100.0100.0100.0100.0100.0100.0

crm:RevenueRemainingPerformanceObligationNoncurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-31
Value148001580013100132001310013800
Percentage of RevenueRemainingPerformanceObligationNoncurrent100.0100.0100.0100.0100.0100.0

us-gaap:AwardType

crm:ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageExercisePrice

us-gaap:PerformanceShares



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value154.140.00.00.0161.5-6.1099999999999990.00.4300000000000068118.16
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageExercisePrice100.00.00.00.0100.0100.00.0100.0100.0

us-gaap:RestrictedStock



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value155.921.0200000000000102-5.560000000000002-0.6399999999999864161.390.52.09000000000000341.9499999999999886117.93
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageExercisePrice101.20.00.00.099.9-8.20.0453.599.8

us-gaap:AwardType

crm:ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsOutstandingWeightedAverageExercisePrice

us-gaap:RestrictedStock



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-01-312011-01-31
Value142.71140.14135.66126.53121.88103.33100.2796.8691.950.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.0010.001
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsOutstandingWeightedAverageExercisePrice100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AccountsPayableAndOtherAccruedLiabilitiesCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-01-31
Value298934332881234722282691214320831691201016861576145917521496156710931349114910989281103935891766934839764527597512
Percentage of AccountsPayableAndOtherAccruedLiabilitiesCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AccruedSalariesCurrentAndNoncurrent



Period End2020-04-302020-01-312019-01-31
Value90015001200
Percentage of AccruedSalariesCurrentAndNoncurrent100.0100.0100.0

us-gaap:AdditionalPaidInCapitalCommonStock



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-01-31
Value32739321163124315024143831392713393123081012397529230888983988040728165196217570554105165486446044331378935563363312129082410
Percentage of AdditionalPaidInCapitalCommonStock100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AllowanceForDoubtfulAccountsPremiumsAndOtherReceivables



Period End2020-01-312019-01-31
Value2322
Percentage of AllowanceForDoubtfulAccountsPremiumsAndOtherReceivables100.0100.0

us-gaap:AssetsFairValueDisclosure



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-312012-04-302012-01-31
Value75176239530846275155369925732726392814161225
Percentage of AssetsFairValueDisclosure100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FairValueByFairValueHierarchyLevel

us-gaap:FairValueInputsLevel1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-312012-04-302012-01-31
Value25171663193814362040167094213641389365467
Percentage of AssetsFairValueDisclosure33.526.736.531.039.645.136.650.035.425.838.1

us-gaap:FairValueInputsLevel2



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-312012-04-302012-01-31
Value5000457633703191311520291631136225391051757
Percentage of AssetsFairValueDisclosure66.573.363.569.060.454.963.450.064.674.261.9

us-gaap:AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-31
Value211484000000242135721125
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax100.0100.0100.0100.00.00.00.00.00.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value321100000
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax14.314.312.525.00.00.00.00.00.0

us-gaap:CorporateDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value995300001
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax42.964.362.575.00.00.00.00.0106.5

us-gaap:ForeignGovernmentDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value1000000.00.00.00.00.00.00.00.00.0
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax4.80.00.00.00.00.00.00.00.0

us-gaap:MortgageBackedSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value510000000
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax23.87.10.00.00.00.00.00.00.0

us-gaap:MunicipalNotes



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value1000000.01000000.01000000.00.00.00.00.00.00.0
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax4.87.112.50.00.00.00.00.00.0

us-gaap:USTreasurySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value211000000
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax9.57.112.50.00.00.00.00.00.0

us-gaap:AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value321126121814
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value40001121
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax12.50.00.00.016.78.311.17.1

us-gaap:Bonds



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value0.00.00.00.00.00.01000000.01000000.0
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax0.00.00.00.00.00.05.67.1

us-gaap:CorporateDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value2811138107
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax87.5100.0100.050.050.066.755.650.0

us-gaap:ForeignGovernmentDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value0.00.00.00.00.01000000.01000000.01000000.0
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax0.00.00.00.00.08.35.67.1

us-gaap:MortgageBackedSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value0.00.00.00.01000000.01000000.01000000.01000000.0
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax0.00.00.00.016.78.35.67.1

us-gaap:MunicipalNotes



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value0.00.00.00.00.00.01000000.01000000.0
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax0.00.00.00.00.00.05.67.1

us-gaap:USTreasurySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value00011122
Percentage of AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax0.00.00.050.016.78.311.114.3

us-gaap:AvailableForSaleDebtSecuritiesAmortizedCostBasis



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value40413789265425302275168513631991
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value890779455504454245190251
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis22.020.617.119.920.014.513.912.6

us-gaap:BankTimeDeposits



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-31
Value113824
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis0.00.00.10.30.10.2

us-gaap:Bonds



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value1281657316581755751
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis3.24.42.86.53.64.54.22.6

us-gaap:CorporateDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value2312219915551474136810278091223
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis57.258.058.658.360.160.959.461.4

us-gaap:ForeignGovernmentDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value9269524951585187
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis2.31.82.01.92.23.43.74.4

us-gaap:MortgageBackedSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value2692259188777986100
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis6.75.93.43.53.44.76.35.0

us-gaap:MunicipalNotes



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value1651571111091121047653
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis4.14.14.24.34.96.25.62.7

us-gaap:USGovernmentAgenciesDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value12121210104419
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis0.30.30.50.40.40.20.31.0

us-gaap:USTreasurySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value172182302123998990196
Percentage of AvailableForSaleDebtSecuritiesAmortizedCostBasis4.34.811.44.94.45.36.69.8

us-gaap:AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-31
Value164252223441578316
Percentage of AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-31
Value2721246614631446138911891057948103115781314126110164941240
Percentage of AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-31
Value1293133211961081878482286157202395226283170104309
Percentage of AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:AvailableForSaleSecuritiesDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value40303802266125322269167313451978
Percentage of AvailableForSaleSecuritiesDebtSecurities100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value889781456505453244188250
Percentage of AvailableForSaleSecuritiesDebtSecurities22.120.517.119.920.014.614.012.6

us-gaap:BankTimeDeposits



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-31
Value113824
Percentage of AvailableForSaleSecuritiesDebtSecurities0.00.00.10.30.10.2

us-gaap:Bonds



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value1281657316581755650
Percentage of AvailableForSaleSecuritiesDebtSecurities3.24.32.76.53.64.54.22.5

us-gaap:CorporateDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value2293220715591476136510197991217
Percentage of AvailableForSaleSecuritiesDebtSecurities56.958.058.658.360.260.959.461.5

us-gaap:ForeignGovernmentDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value9369524951575086
Percentage of AvailableForSaleSecuritiesDebtSecurities2.31.82.01.92.23.43.74.3

us-gaap:MortgageBackedSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value274226918876788599
Percentage of AvailableForSaleSecuritiesDebtSecurities6.85.93.43.53.34.76.35.0

us-gaap:MunicipalNotes



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value1661581121091121047552
Percentage of AvailableForSaleSecuritiesDebtSecurities4.14.24.24.34.96.25.62.6

us-gaap:USGovernmentAgenciesDebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value12121210104419
Percentage of AvailableForSaleSecuritiesDebtSecurities0.30.30.50.40.40.20.31.0

us-gaap:USTreasurySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-01-31
Value174183303122988888194
Percentage of AvailableForSaleSecuritiesDebtSecurities4.34.811.44.84.35.36.59.8

us-gaap:AvailableForSaleSecuritiesDebtSecuritiesCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-01-31
Value4030380226612532226916731345110812371978155615521194602555923218313481778757
Percentage of AvailableForSaleSecuritiesDebtSecuritiesCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:CapitalizedContractCostNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value2100230019001900190020001700170017001800
Percentage of CapitalizedContractCostNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:CapitalizedContractCostNetCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value881926813786786788683669671
Percentage of CapitalizedContractCostNetCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:CapitalizedContractCostNetNoncurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value1171134811031105114912329839991105
Percentage of CapitalizedContractCostNetNoncurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:BalanceSheetLocation, us-gaap:FairValueByFairValueHierarchyLevel, us-gaap:InvestmentType

us-gaap:CashAndCashEquivalentsFairValueDisclosure

us-gaap:CashAndCashEquivalents, us-gaap:FairValueInputsLevel1, us-gaap:MoneyMarketFunds



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value2485129315738291504123494213641389
Percentage of CashAndCashEquivalentsFairValueDisclosure100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:CashAndCashEquivalents, us-gaap:FairValueInputsLevel2, us-gaap:BankTimeDeposits



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value927746654622817314280253543
Percentage of CashAndCashEquivalentsFairValueDisclosure37.357.741.675.054.325.429.718.539.1

us-gaap:BalanceSheetLocation, us-gaap:InvestmentType

us-gaap:CashAndCashEquivalents, us-gaap:BankTimeDeposits



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value927746654622817314280253543
Percentage of CashAndCashEquivalentsFairValueDisclosure37.357.741.675.054.325.429.718.539.1

us-gaap:CashAndCashEquivalents, us-gaap:MoneyMarketFunds



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value2485129315738291504123494213641389
Percentage of CashAndCashEquivalentsFairValueDisclosure100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:InvestmentType

us-gaap:Cash



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-01-31
Value2400210016002100180011008837021514611872717722625828707579532648677843601481
Percentage of CashAndCashEquivalentsFairValueDisclosure96.6162.4101.7253.3119.789.193.751.50.044.00.00.00.00.00.00.00.00.00.00.00.00.00.0

us-gaap:CommonStockCapitalSharesReservedForFutureIssuance



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312014-01-312013-10-312013-07-312012-01-312011-10-31
Value1151331411331001152032162213434
Percentage of CommonStockCapitalSharesReservedForFutureIssuance100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ContractWithCustomerAssetNet



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value4544494612682602152392287581
Percentage of ContractWithCustomerAssetNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:BalanceSheetLocation

us-gaap:OtherAssets



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-01-31
Value739312081100121159
Percentage of ContractWithCustomerAssetNet16.120.726.030.238.556.3196.3

us-gaap:ContractWithCustomerLiabilityCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value91121066268587142758585645376588362016995
Percentage of ContractWithCustomerLiabilityCurrent100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DebtInstrumentCarryingAmount



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-01-312013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value26772677282729773177317636763676317517192008574574574574574574574575575575
Percentage of DebtInstrumentCarryingAmount100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DebtInstrument, us-gaap:LongtermDebtType

crm:A2021TermLoan, us-gaap:MediumTermNotes



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value01502995004994994990
Percentage of DebtInstrumentCarryingAmount0.05.310.015.715.713.613.60.0

crm:A2023SeniorNotes, us-gaap:SeniorNotes



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value9959959949949939939929929910
Percentage of DebtInstrumentCarryingAmount37.237.235.233.431.331.327.027.031.20.0

crm:A2028SeniorNotes, us-gaap:SeniorNotes



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value1490148914891489148814881488148714870
Percentage of DebtInstrumentCarryingAmount55.755.652.750.046.846.940.540.546.80.0

crm:LoanAssumedon50Fremont, us-gaap:SecuredDebt



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value192193194195196196198199199199
Percentage of DebtInstrumentCarryingAmount7.27.26.96.66.26.25.45.46.311.6

us-gaap:DebtInstrument, us-gaap:LongtermDebtType

us-gaap:DebtInstrumentInterestRateEffectivePercentage

crm:A2021TermLoan, us-gaap:MediumTermNotes



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value0.03070.02870.03180.03370.03050.03010.0288
Percentage of DebtInstrumentInterestRateEffectivePercentage100.0100.0100.0100.0100.0100.0100.0

crm:A2023SeniorNotes, us-gaap:SeniorNotes



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value0.03260.03260.03260.03260.03260.03260.03260.03260.0325
Percentage of DebtInstrumentInterestRateEffectivePercentage0.0106.2113.6102.596.7106.9108.3113.20.0

us-gaap:DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLonger



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value0205631747484
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLonger0.0100.0100.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302019-04-302019-01-312018-10-31
Value010611265
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLonger0.016.815.013.4

us-gaap:CorporateDebtSecurities



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value0158407457268
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLonger0.077.164.561.255.4

us-gaap:DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLongerAccumulatedLoss



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value026109
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLongerAccumulatedLoss0.0100.0100.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302019-04-302019-01-312018-10-31
Value0.01000000.01000000.01000000.0
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLongerAccumulatedLoss0.016.710.011.1

us-gaap:CorporateDebtSecurities



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value01364
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLongerAccumulatedLoss0.050.050.060.044.4

us-gaap:DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12Months



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value182200392687
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12Months100.00.00.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302019-04-302019-01-312018-10-31
Value35900114
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12Months19.70.00.016.6

us-gaap:CorporateDebtSecurities



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value146300392489
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12Months80.30.00.0100.071.2

us-gaap:DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12MonthsAccumulatedLoss



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value320029
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12MonthsAccumulatedLoss100.00.00.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302019-04-302019-01-312018-10-31
Value4001
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12MonthsAccumulatedLoss12.50.00.011.1

us-gaap:CorporateDebtSecurities



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value280026
Percentage of DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12MonthsAccumulatedLoss87.50.00.0100.066.7

us-gaap:DebtSecuritiesAvailableForSaleUnrealizedLossPosition



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value182220563111391171
Percentage of DebtSecuritiesAvailableForSaleUnrealizedLossPosition100.0100.0100.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302019-04-302019-01-312018-10-31
Value359106112179
Percentage of DebtSecuritiesAvailableForSaleUnrealizedLossPosition19.716.89.815.3

us-gaap:CorporateDebtSecurities



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value1463158407849757
Percentage of DebtSecuritiesAvailableForSaleUnrealizedLossPosition80.377.164.574.564.6

us-gaap:DebtSecuritiesAvailableForSaleUnrealizedLossPositionAccumulatedLoss



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value32261218
Percentage of DebtSecuritiesAvailableForSaleUnrealizedLossPositionAccumulatedLoss100.0100.0100.0100.0100.0

us-gaap:FinancialInstrument

us-gaap:AssetBackedSecurities



Period End2020-04-302019-04-302019-01-312018-10-31
Value4112
Percentage of DebtSecuritiesAvailableForSaleUnrealizedLossPositionAccumulatedLoss12.516.78.311.1

us-gaap:CorporateDebtSecurities



Period End2020-04-302019-07-312019-04-302019-01-312018-10-31
Value2813810
Percentage of DebtSecuritiesAvailableForSaleUnrealizedLossPositionAccumulatedLoss87.550.050.066.755.6

us-gaap:DeferredIncomeTaxLiabilities



Period End2020-01-312019-01-312018-01-31
Value2204947792
Percentage of DeferredIncomeTaxLiabilities100.0100.0100.0

us-gaap:DeferredTaxAssetsDeferredIncome



Period End2020-01-312019-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value40014158305910
Percentage of DeferredTaxAssetsDeferredIncome100.00.00.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxAssetsGross



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value2342125615371860955798677348225145101
Percentage of DeferredTaxAssetsGross100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxAssetsOperatingLossCarryforwards



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value21817361710182602522596235215
Percentage of DeferredTaxAssetsOperatingLossCarryforwards100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxAssetsOther



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value222214212220179644
Percentage of DeferredTaxAssetsOther100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxAssetsTaxCreditCarryforwards



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value91360549624021115210775543920
Percentage of DeferredTaxAssetsTaxCreditCarryforwards100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxAssetsTaxCreditCarryforwardsResearch



Period End2020-01-31
Value626
Percentage of DeferredTaxAssetsTaxCreditCarryforwardsResearch100.0

us-gaap:IncomeTaxAuthority

stpr:CA



Period End2020-01-31
Value366
Percentage of DeferredTaxAssetsTaxCreditCarryforwardsResearch58.5

us-gaap:DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value1931457813389968269613130
Percentage of DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value214138113141122927963492922
Percentage of DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value0715965495847281187
Percentage of DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent0.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value9153822044081602132591418243
Percentage of DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:DeferredTaxLiabilitiesInvestments



Period End2020-01-312019-01-31
Value6956
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us-gaap:PrepaidExpensesAndOtherCurrentAssets



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value28553729426118
Percentage of DerivativeAssets100.0100.0100.0100.0100.0100.0100.0100.0

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Period End2020-04-302020-01-31
Value4328
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us-gaap:PrepaidExpensesAndOtherCurrentAssets, us-gaap:ForeignExchangeContract, us-gaap:FairValueInputsLevel2



Period End2020-04-302020-01-31
Value4328
Percentage of DerivativeAssets0.0100.0

us-gaap:BalanceSheetLocation, us-gaap:FairValueByFairValueHierarchyLevel

us-gaap:PrepaidExpensesAndOtherCurrentAssets, us-gaap:FairValueInputsLevel2



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-01-31
Value28553729426118
Percentage of DerivativeAssets100.0100.0100.0100.0100.0100.0100.0100.0

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us-gaap:DerivativeFairValueOfDerivativeAsset

us-gaap:PrepaidExpensesAndOtherCurrentAssets, us-gaap:ForeignExchangeContract, us-gaap:Nondesignated



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-01-31
Value4328553729426161745121313194739100001135
Percentage of DerivativeFairValueOfDerivativeAsset100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

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us-gaap:DerivativeFairValueOfDerivativeLiability

crm:AccountsPayableAccruedExpensesAndOtherLiabilities, us-gaap:ForeignExchangeContract, us-gaap:Nondesignated



Period End2020-04-302020-01-312019-10-312019-01-31
Value73245317
Percentage of DerivativeFairValueOfDerivativeLiability100.0100.0100.0100.0

us-gaap:HedgingDesignation

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us-gaap:Nondesignated



Period End2020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-01-31
Value42-22-1425-3-1-11120-2810-3011-911640
Percentage of DerivativeFairValueOfDerivativeNet100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:BalanceSheetLocation

us-gaap:DerivativeLiabilities

crm:AccountsPayableAccruedExpensesAndOtherLiabilities



Period End2020-01-312019-10-312019-01-31
Value245317
Percentage of DerivativeLiabilities100.0100.0100.0

us-gaap:BalanceSheetLocation, us-gaap:DerivativeInstrumentRisk

crm:AccountsPayableAccruedExpensesAndOtherLiabilities, us-gaap:ForeignExchangeContract



Period End2020-04-302020-01-31
Value7324
Percentage of DerivativeLiabilities0.0100.0

us-gaap:BalanceSheetLocation, us-gaap:DerivativeInstrumentRisk, us-gaap:FairValueByFairValueHierarchyLevel

crm:AccountsPayableAccruedExpensesAndOtherLiabilities, us-gaap:ForeignExchangeContract, us-gaap:FairValueInputsLevel2



Period End2020-04-302020-01-31
Value7324
Percentage of DerivativeLiabilities0.0100.0

us-gaap:BalanceSheetLocation, us-gaap:FairValueByFairValueHierarchyLevel

crm:AccountsPayableAccruedExpensesAndOtherLiabilities, us-gaap:FairValueInputsLevel2



Period End2020-01-312019-10-312019-01-31
Value245317
Percentage of DerivativeLiabilities100.0100.0100.0

us-gaap:DerivativeInstrumentRisk, us-gaap:HedgingDesignation

us-gaap:DerivativeNotionalAmount

us-gaap:ForeignExchangeContract, us-gaap:Nondesignated



Period End2020-04-302020-01-312019-10-312019-01-31
Value4697554345894496
Percentage of DerivativeNotionalAmount100.0100.0100.0100.0

us-gaap:AwardType

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us-gaap:EmployeeStockOption



Period End2020-01-31
Value4000
Percentage of EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognizedStockOptions100.0

us-gaap:EquitySecuritiesWithoutReadilyDeterminableFairValueAmount



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value173115021317917927785711667554548
Percentage of EquitySecuritiesWithoutReadilyDeterminableFairValueAmount100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FinanceLeaseLiability



Period End2020-01-312019-10-312019-07-312019-04-30
Value385399412537
Percentage of FinanceLeaseLiability100.0100.0100.0100.0

us-gaap:FiniteLivedIntangibleAssetsAccumulatedAmortization



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-312011-01-31
Value24692198201817521625149613941264115410841111104196689166450234810
Percentage of FiniteLivedIntangibleAssetsAccumulatedAmortization100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:CustomerRelationships



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-31
Value99488879368962556051745238935834331428425416010753
Percentage of FiniteLivedIntangibleAssetsAccumulatedAmortization40.340.439.339.338.537.437.135.833.733.130.930.229.428.524.221.315.4

us-gaap:DevelopedTechnologyRights



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-31
Value1408124911691012950889830768716677703664621577451371281
Percentage of FiniteLivedIntangibleAssetsAccumulatedAmortization57.056.857.957.858.559.459.560.862.062.563.363.864.364.868.074.080.9

us-gaap:OtherIntangibleAssets



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-01-31
Value6761565150474744494859
Percentage of FiniteLivedIntangibleAssetsAccumulatedAmortization2.72.82.82.93.13.13.43.54.24.46.7

us-gaap:FiniteLivedIntangibleAssetsGross



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-312011-01-31
Value6957692270053477341934193447324019691910200620062007200511541135111892
Percentage of FiniteLivedIntangibleAssetsGross100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FiniteLivedIntangibleAssetsByMajorClass

us-gaap:CustomerRelationships



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-31
Value32693252325519631938193819591917871830845845846843410409409
Percentage of FiniteLivedIntangibleAssetsGross47.047.046.556.556.756.756.859.244.243.542.142.142.142.135.636.136.6

us-gaap:DevelopedTechnologyRights



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-01-312015-01-312014-01-31
Value36093598367714621429142914311268104410261092109210921092684674659
Percentage of FiniteLivedIntangibleAssetsGross51.952.052.542.041.841.841.539.153.053.754.454.454.454.559.359.459.0

us-gaap:OtherIntangibleAssets



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-01-31
Value7972735252525755545369
Percentage of FiniteLivedIntangibleAssetsGross1.11.01.01.51.51.51.71.72.72.83.5

us-gaap:LiabilitiesFairValueDisclosure



Period End2020-04-302020-01-312019-10-312019-01-312012-04-302012-01-31
Value7324531712
Percentage of LiabilitiesFairValueDisclosure100.0100.0100.0100.0100.0100.0

us-gaap:FairValueByFairValueHierarchyLevel

us-gaap:FairValueInputsLevel2



Period End2020-04-302020-01-312019-10-312019-01-312012-04-302012-01-31
Value7324531712
Percentage of LiabilitiesFairValueDisclosure100.0100.0100.0100.0100.0100.0

us-gaap:LongtermDebtType

us-gaap:LongTermDebtFairValue

us-gaap:SeniorNotes



Period End2020-04-302020-01-31
Value28002700
Percentage of LongTermDebtFairValue100.0100.0

us-gaap:OperatingLeaseLiability



Period End2020-01-312019-10-312019-07-312019-04-30
Value3195327030473058
Percentage of OperatingLeaseLiability100.0100.0100.0100.0

us-gaap:OperatingLeaseLiabilityCurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-30
Value742750735706675
Percentage of OperatingLeaseLiabilityCurrent100.0100.0100.0100.0100.0

us-gaap:OperatingLeaseLiabilityNoncurrent



Period End2020-04-302020-01-312019-10-312019-07-312019-04-30
Value24222445253523412383
Percentage of OperatingLeaseLiabilityNoncurrent100.0100.0100.0100.0100.0

us-gaap:OperatingLossCarryforwards



Period End2020-01-31
Value2400
Percentage of OperatingLossCarryforwards100.0

us-gaap:IncomeTaxAuthority

stpr:CA



Period End2020-01-31
Value781
Percentage of OperatingLossCarryforwards32.5

us-gaap:StateAndLocalJurisdiction



Period End2020-01-312019-01-312017-01-312016-01-312015-01-312013-01-312012-01-31
Value1200100011001100934489319
Percentage of OperatingLossCarryforwards50.00.00.00.00.00.00.0

us-gaap:OtherLongTermInvestments



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-312010-01-31
Value190219631760161415481302125112021024677670657639566555548520520496477318175132120102927065565150515153554031276
Percentage of OtherLongTermInvestments100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:FairValueByFairValueHierarchyLevel

us-gaap:FairValueInputsLevel1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-01-31
Value3237036560753643624
Percentage of OtherLongTermInvestments1.718.820.737.634.633.53.5

us-gaap:FairValueByMeasurementBasis

us-gaap:ChangeDuringPeriodFairValueDisclosure



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value173115021317917927785711667554548
Percentage of OtherLongTermInvestments91.076.574.856.859.960.356.855.554.180.9

us-gaap:EstimateOfFairValueFairValueDisclosure



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-31
Value3237036560753643648048341624
Percentage of OtherLongTermInvestments1.718.820.737.634.633.538.440.240.63.5

us-gaap:PortionAtOtherThanFairValueFairValueDisclosure



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-30
Value1399178908581605254
Percentage of OtherLongTermInvestments7.34.64.45.65.56.24.84.35.3

us-gaap:FairValueByMeasurementBasis, us-gaap:FinancialInstrument

us-gaap:ChangeDuringPeriodFairValueDisclosure, us-gaap:EquitySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value173115021317917927785711667
Percentage of OtherLongTermInvestments91.076.574.856.859.960.356.855.5

us-gaap:EstimateOfFairValueFairValueDisclosure, us-gaap:DebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value000000053
Percentage of OtherLongTermInvestments0.00.00.00.00.00.00.04.4

us-gaap:EstimateOfFairValueFairValueDisclosure, us-gaap:EquitySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value32370365607536436480430
Percentage of OtherLongTermInvestments1.718.820.737.634.633.538.435.8

us-gaap:PortionAtOtherThanFairValueFairValueDisclosure, us-gaap:DebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value4651373334312416
Percentage of OtherLongTermInvestments2.42.62.12.02.22.41.91.3

us-gaap:PortionAtOtherThanFairValueFairValueDisclosure, us-gaap:EquitySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value9340415751503636
Percentage of OtherLongTermInvestments4.92.02.33.53.33.82.93.0

us-gaap:FinancialInstrument

crm:TechnologyCompanyInPreferredStockFinancing



Period End2020-02-292019-11-302019-09-30
Value150150300
Percentage of OtherLongTermInvestments0.00.00.0

us-gaap:DebtSecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value4651373334312469
Percentage of OtherLongTermInvestments2.42.62.12.02.22.41.95.7

us-gaap:EquitySecurities



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value18561912172315811514127112271133
Percentage of OtherLongTermInvestments97.697.497.998.097.897.698.194.3

us-gaap:FinancialInstrument, us-gaap:SubsequentEventType

crm:TechnologyCompanyInPreferredStockFinancing, us-gaap:SubsequentEvent



Period End2020-02-29
Value150
Percentage of OtherLongTermInvestments0.0

us-gaap:PreferredStockSharesAuthorized



Period End2020-01-312019-01-312018-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-312011-01-312010-01-31
Value55000555555555
Percentage of PreferredStockSharesAuthorized100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:RevenueRemainingPerformanceObligation



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-31
Value2930030800259002530024900257002120021000
Percentage of RevenueRemainingPerformanceObligation100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:BusinessAcquisition

crm:Salesforce.org



Period End2020-01-312019-10-31
Value450400
Percentage of RevenueRemainingPerformanceObligation1.51.5

crm:TableauSoftwareInc.



Period End2020-01-312019-10-31
Value650550
Percentage of RevenueRemainingPerformanceObligation2.12.1

us-gaap:AwardType

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber

us-gaap:RestrictedStock



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-01-312011-01-31
Value33283024252123242519222426272121202117192123202222242324256543
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant



Period End2020-01-312019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-06-062013-04-302013-01-312012-10-312012-01-31
Value7763646525505051151642434546666730304951555570702125253
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:PlanName

crm:A2013EquityIncentivePlan



Period End2020-01-31
Value74
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant96.1

crm:A2014InducementPlan



Period End2020-01-31
Value2
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant2.6

crm:AmendedAndRestated2004EmployeeStockPurchasePlan



Period End2020-01-31
Value1000000.0
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant1.3

crm:AssumedEquityPlans



Period End2020-01-312019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-30
Value1450000000000
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant1.36.48.90.20.40.20.20.20.50.50.20.20.3

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisableWeightedAverageExercisePrice



Period End2020-01-31
Value66.34
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisableWeightedAverageExercisePrice100.0

us-gaap:ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestExercisableNumber



Period End2020-01-312018-04-30
Value1410
Percentage of ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestExercisableNumber100.0100.0

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-31
Value141416131312121210111010111299109789111011101010121124
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

crm:Range1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value646442223334533433222334333230
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions42.928.637.530.830.817.818.216.929.731.136.640.547.032.338.944.935.639.334.532.430.129.234.441.328.631.137.224.128.932.1

crm:Range2



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value455555560000030011233300120220
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions28.635.731.238.538.545.547.949.53.14.24.74.54.225.32.52.118.718.735.743.336.634.34.25.017.418.54.422.521.920.5

crm:Range3



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value233330003333302221001233001100
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions14.321.418.823.123.13.53.33.929.329.232.830.827.92.424.723.119.419.02.72.316.121.633.431.45.56.914.313.10.44.7

crm:Range4



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value022111110000020000111022330010
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions0.014.312.57.77.712.711.611.14.84.75.03.94.023.84.23.55.04.721.217.815.11.825.321.331.028.76.96.111.29.6

crm:Range5



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value000002221100002221000100113300
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions0.00.00.00.00.018.717.717.912.311.30.00.00.03.326.323.719.417.85.33.81.812.42.01.117.114.530.027.15.75.1

crm:Range6



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value200000000000000000000000000020
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions14.30.00.00.00.01.81.20.72.11.91.71.10.60.03.52.72.00.50.00.00.00.60.00.00.40.26.96.826.125.7

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-312011-04-302011-01-31
Value3127302829252628252123252730232426262123252924262728263027799101110101111
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

crm:Range1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value756553433445754544333456345431
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions22.618.520.017.917.214.115.014.114.519.119.421.425.217.720.820.617.117.314.214.314.515.821.926.014.514.519.314.614.314.3

crm:Range2



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value567786660000040022454411341441
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions16.122.223.325.027.623.624.224.81.62.93.13.23.314.21.51.79.59.719.322.817.715.34.14.914.317.37.114.514.814.7

crm:Range3



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value534440113445503333003433123500
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions16.111.113.314.313.83.83.94.515.420.420.720.419.81.814.714.714.214.52.62.611.716.514.415.06.17.114.716.60.53.4

crm:Range4



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value245553441111151111444055442241
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions6.514.816.717.917.215.115.115.44.86.36.76.86.918.84.44.75.45.618.718.017.82.423.422.415.515.58.58.415.715.0

crm:Range5



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value633113344555625566111500664520
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions19.411.110.03.63.414.014.114.318.423.623.923.321.67.124.224.423.624.07.27.07.317.13.13.122.721.918.718.79.49.2

crm:Range6



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value665660010000062221666255004451
Percentage of ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions19.422.216.721.420.73.73.64.32.22.62.52.42.220.111.410.68.97.329.928.326.07.221.620.63.33.115.315.121.121.0

us-gaap:SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableIntrinsicValue1



Period End2020-01-312017-01-312016-01-31
Value1589359254557
Percentage of SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableIntrinsicValue1100.0100.0100.0

us-gaap:SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-31
Value77.7366.3462.6365.7663.8855.5854.2854.9661.2960.4457.6256.4854.1449.8246.8145.4343.1241.9937.5336.4935.3834.3731.1829.0827.7226.4524.322.8221.5579.2763.35
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

crm:Range1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value41.9130.5527.6533.132.789.778.919.8742.6442.441.4140.940.0326.5332.132.4628.1628.4224.4223.8322.6221.8120.7218.8812.5311.5610.775.375.1518.58
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice153.946.144.150.351.317.616.418.069.670.271.972.473.953.368.671.565.367.765.165.363.963.566.564.945.243.744.323.523.923.4

crm:Range2



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value77.8566.0865.9565.7365.3454.7754.3954.756.0855.4455.6155.6255.6851.6243.7443.6239.5739.6237.8637.2435.7835.0630.5431.1926.8525.9720.216.8416.8261.69
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1100.299.6105.3100.0102.398.5100.299.591.591.796.598.5102.8103.693.496.091.894.4100.9102.1101.1102.097.9107.396.998.283.173.878.177.8

crm:Range3



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value113.2982.5982.1382.7482.6770.6570.7771.0459.3459.3459.3459.3459.3456.9752.352.352.352.343.5743.739.6538.4535.6335.6331.831.9427.0626.9824.8778.72
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1145.7124.5131.1125.8129.4127.1130.4129.396.898.2103.0105.1109.6114.4111.7115.1121.3124.6116.1119.8112.1111.9114.3122.5114.7120.8111.4118.2115.499.3

crm:Range4



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value0.0118.04118.04118.04118.0475.5775.5775.5770.1769.9570.2169.4768.6359.3455.7955.8355.3555.3152.352.352.343.2538.1338.0735.6335.6332.032.0527.06108.25
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice10.0177.9188.5179.5184.8136.0139.2137.5114.5115.7121.9123.0126.8119.1119.2122.9128.4131.7139.4143.3147.8125.8122.3130.9128.5134.7131.7140.4125.6136.6

crm:Range5



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value0.0133.490.00.00.080.8680.8780.7575.5775.570.00.00.068.6959.3459.3459.3459.3455.1554.9755.9352.343.1642.3938.0137.9635.6335.6332.31129.04
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice10.0201.20.00.00.0145.5149.0146.9123.3125.00.00.00.0137.9126.8130.6137.6141.3146.9150.6158.1152.2138.4145.8137.1143.5146.6156.1149.9162.8

crm:Range6



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value161.50.00.00.00.095.3692.7285.6778.6878.5778.5978.9676.90.068.7868.5665.7263.070.00.00.054.280.00.042.342.1136.8436.635.63142.5
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1207.80.00.00.00.0171.6170.8155.9128.4130.0136.4139.8142.00.0146.9150.9152.4150.20.00.00.0157.90.00.0152.6159.2151.6160.4165.3179.8

us-gaap:SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-312012-10-312012-07-312012-04-302012-01-312011-10-312011-07-31
Value111.8298.5693.8194.692.9274.1572.4772.478.8165.9665.1664.0662.4659.8857.6758.356.2256.2648.8247.7746.3244.3639.1137.2535.6734.2629.2227.5627.31106.3889.5688.4685.8979.7874.973.13
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansByExercisePriceRange

crm:Range1



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value40.4729.126.3430.3429.311.9111.5612.437.8836.7835.6335.6335.8221.8327.7531.5227.4529.1824.223.7422.8522.1321.3920.3212.6110.9310.236.024.9917.35
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance136.229.528.132.131.516.116.017.148.155.854.755.657.336.548.154.148.851.949.649.749.349.954.754.635.431.935.021.818.316.3

crm:Range2



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value77.0367.4167.6367.7967.9253.652.9953.655.9755.4555.5755.5755.5651.7844.0343.8339.8739.9437.9437.4736.0234.7230.8631.1826.7925.6121.4717.316.7762.41
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance168.968.472.171.773.172.373.174.071.084.185.386.789.086.576.375.270.971.077.778.477.878.378.983.775.174.873.562.861.458.7

crm:Range3



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value114.383.7183.7184.5484.4768.3768.4768.8459.3459.3459.3459.3459.3457.0552.352.352.352.343.2743.2739.9438.4335.6335.6331.4231.5427.0626.7924.9680.22
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1102.284.989.289.490.992.294.595.175.390.091.192.695.095.390.789.793.093.088.690.686.286.691.195.788.192.192.697.291.475.4

crm:Range4



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value142.32118.04118.04118.04118.0475.5775.5775.5770.0769.7469.7669.4269.1859.3455.5655.5155.3155.2952.352.352.343.138.1238.0835.6335.6331.6231.727.06108.25
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1127.3119.8125.8124.8127.0101.9104.3104.488.9105.7107.1108.4110.899.196.395.298.498.3107.1109.5112.997.297.5102.299.9104.0108.2115.099.1101.8

crm:Range5



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value154.14145.38144.03141.75135.2980.8580.8680.775.5775.5775.5775.5775.5768.8559.3459.3459.3459.3455.2455.2155.2152.343.0743.0238.0538.0235.6335.6332.32129.46
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1137.8147.5153.5149.8145.6109.0111.6111.595.9114.6116.0118.0121.0115.0102.9101.8105.5105.5113.2115.6119.2117.9110.1115.5106.7111.0121.9129.3118.3121.7

crm:Range6



Period End2020-04-302020-01-312019-10-312019-07-312019-04-302019-01-312018-10-312018-07-312018-04-302018-01-312017-10-312017-07-312017-04-302017-01-312016-10-312016-07-312016-04-302016-01-312015-10-312015-07-312015-04-302015-01-312014-10-312014-07-312014-04-302014-01-312013-10-312013-07-312013-04-302013-01-31
Value161.9161.5161.5161.5161.598.0397.8895.7278.5978.5478.5478.5278.4775.5771.0369.9868.6268.0459.3459.3459.3455.1252.352.342.9442.937.1137.0435.63142.5
Percentage of SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1144.8163.9172.2170.7173.8132.2135.1132.299.7119.1120.5122.6125.6126.2123.2120.0122.1120.9121.5124.2128.1124.3133.7140.4120.4125.2127.0134.4130.5134.0

us-gaap:IncomeTaxAuthority

us-gaap:TaxCreditCarryforwardAmount

us-gaap:ForeignCountry



Period End2020-01-312019-01-312017-01-312016-01-312015-01-312014-01-312013-01-312012-01-31
Value141884226211573
Percentage of TaxCreditCarryforwardAmount100.0100.0100.0100.0100.0100.0100.0100.0

us-gaap:StateAndLocalJurisdiction



Period End2020-01-312019-01-312017-01-312016-01-312015-01-31
Value564117119
Percentage of TaxCreditCarryforwardAmount39.746.640.041.444.2

Line plots across dimensions of each concept

us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:ProductOrService


us-gaap:RevenueFromContractWithCustomerExcludingAssessedTax us-gaap:StatementGeographical


us-gaap:CostOfGoodsAndServicesSold us-gaap:ProductOrService


us-gaap:StockholdersEquity us-gaap:StatementEquityComponents


us-gaap:PropertyPlantAndEquipmentGross us-gaap:PropertyPlantAndEquipmentByType


us-gaap:FiniteLivedIntangibleAssetsNet us-gaap:FiniteLivedIntangibleAssetsByMajorClass


us-gaap:StockholdersEquity us-gaap:StatementEquityComponents